Subject: Ticket Assigned - Conversation with ayesha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 04:21:23 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  62255504567 Bot:  Please wait while we transfer you to an agent Customer:  Sure Agent:  Hi Ayesha, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hello Ishan Customer:  My order has been partially cancelled.may I know the reason? Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  I spoke to one of your representative Customer:  Sure Agent:  We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  Agent:  This order is not cancelled, during quality check, we found out that 3 item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item. You are still going to receive the remaining items. Agent:  We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item. Customer:  Oh ok Customer:  I don't need the remaining items Customer:  Request you to cancel the whole order Customer:  I cannot pay twenty riyals delivery charges for a 15 riyal item Agent:  This is surely not the experience we want our customers to have when they shop with us. Agent:  As per your request, we have forwarded your request to cancel that remaining item too. Customer:  Thank you so much Agent:  It was a pleasure to assist you. Thank you for contacting us. Customer:  Will try to place an order again addin few more items Customer:  When can I expect my remaining amount to be refunded? Agent:  Sure, Once again please accept our sincere apologies for the same. We request you to please allow us some time to proceed with the same. Customer:  Sure .. thank you so much Customer:  Appreciate your help! Agent:  Feel free to get in touch with us for further assistance. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ayesha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 AM, 19th Dec                     ayesha                    Ok           08:02 AM, 19th Dec                     ayesha                    Ru there           08:02 AM, 19th Dec                   Yahya                   Hi  Ayesha, Thank you for contacting us. How may I help you?           08:04 AM, 19th Dec                     ayesha                    Hello           08:05 AM, 19th Dec                   Yahya                   How may I help you?           08:06 AM, 19th Dec                     ayesha                    Good day           08:06 AM, 19th Dec                     ayesha                    This is regarding the order 6255504567           08:07 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:08 AM, 19th Dec                     ayesha                    Sure           08:09 AM, 19th Dec                   Yahya                   Sorry, we would like to inform you that after verifying the request, it has become clear to us that 3 items have been canceled for reasons related to quality, and in order not to be disturbed by the product, it has been canceled           08:09 AM, 19th Dec                     ayesha                    I need to cancel remains items as well           08:10 AM, 19th Dec                     ayesha                    I hve contacted you guys many times           08:10 AM, 19th Dec                     ayesha                    Regarding this           08:10 AM, 19th Dec                     ayesha                             08:11 AM, 19th Dec                     ayesha                             08:11 AM, 19th Dec                     ayesha                    I cannot pay 20 riyals shipping charges for a 15 riyal item.           08:13 AM, 19th Dec                     ayesha                    I can see that all these three items are currently in-stock           08:13 AM, 19th Dec                     ayesha                    Mistake is from your side, please rectify this.           08:13 AM, 19th Dec                   Yahya                   We would like to inform you that you can refuse the courier team when they are going to contact you for delivery then they will cancel it           08:13 AM, 19th Dec                     ayesha                    How about the delivery charges, will it be refunded as well?           08:14 AM, 19th Dec                     ayesha                    I hve been charged 20  riyals for it , it should be actually 10           08:14 AM, 19th Dec                   Yahya                   you will get full amount           08:15 AM, 19th Dec                     ayesha                    I hve reordered all those items from a different account which is actually processing           08:15 AM, 19th Dec                   Yahya                   which you payed you will get           08:15 AM, 19th Dec                     ayesha                    I am regular customer ,you can check my previous orders as well           08:16 AM, 19th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           08:16 AM, 19th Dec                     ayesha                    Ru sure that the entire amount including shipping charges will be refunded?           08:17 AM, 19th Dec                     ayesha                    The items are very much available in-stock.. why hve they cancelled it? I hve reordered the items again , the status shows shipping           08:18 AM, 19th Dec                   Yahya                   We would like to inform you that you are going to get full amount for sure           08:21 AM, 19th Dec                   Yahya                   have a great day           08:21 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891721