Subject: Ticket Assigned - Conversation with moaaz kenawy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 04:07:58 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moaaz kenawy moaaz kenawy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moaaz kenawy Bot:  Hi Moaaz Kenawy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by 
 card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565805041            07:54 AM, 19th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:55 AM, 19th Dec                     moaaz kenawy                    Good morning           07:55 AM, 19th Dec                     moaaz kenawy                    Kindly I need to be sure that 
 if I cancel my order the refund would be to my bank account not my credit or vouchers           07:56 AM, 19th Dec                   Yahya                   please provide us the order number to do the needful           07:58 AM, 19th Dec                   Yahya                   Are you still with us???           08:00 AM, 19th Dec                     moaaz kenawy                    8222855904           08:00 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:00 AM, 19th Dec                     moaaz kenawy                    Sure           08:00 AM, 19th Dec                   Yahya                   We would like to inform you that as we can see that the refund will be to your bank account but the voucher which you used in the order will not return back           08:02 AM, 19th Dec                     moaaz kenawy                    Can I keep only two items and refund the rest please!     
       08:02 AM, 19th Dec                   Yahya                   do you have any other query ???           08:03 AM, 19th Dec                     moaaz kenawy                    Yes           08:03 AM, 19th Dec                   Yahya                   after receiving the order you can apply for return request           08:03 AM, 19th Dec                     moaaz kenawy                    Last time when I did that the refund came to my credit in the app not the bank account           08:04 AM, 19th Dec                     moaaz kenawy                    So what to do to prevent that not to happen again           08:05 AM, 19th Dec                   Yahya                   no the refund will be to your bank account as per the policy of refund           08:05 AM, 19th Dec                     moaaz kenawy                    Ok           08:06 AM, 19th Dec                     moaaz kenawy                    Thank you           08:06 AM, 19th Dec                   Yahya               
     have a great day           08:07 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891709