Subject: Ticket Assigned - Conversation with darakhshan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 03:59:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with darakhshan darakhshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  darakhshan Bot:  Hi Darakhshan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622647164 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  585052129 Bot:  Pleas
 e wait while we transfer you to an agent Customer:  I ordered sunveno diaper bag the bundle offer one but didn't receive baby dino bag along.. Customer:  Kindly update when I'll get the bag. Thanks Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  please provide us the order number to do the needful Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Darakhshan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  96226471
 64 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:42 AM, 19th Dec                   Yahya                   Hi Darakhshan, Thank you for contacting us. How may I help you?           07:44 AM, 19th Dec                     darakhshan                    I ordered sunveno diaper bag the bundle offer one but didn't receive baby dino bag along           07:44 AM, 19th Dec                     darakhshan                    Kindly update when I'll get the bag. Thanks           07:45 AM, 19th Dec                   Yahya                   please provide us the order number to do the needful           07:45 AM, 19th Dec                     darak
 hshan                    9622647164           07:46 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:46 AM, 19th Dec                     darakhshan                    Sure           07:46 AM, 19th Dec                     darakhshan                    I emailed at centre point and they replied me that I can return my online purchase and get the refund but I don't want to return I need my missing item.           07:48 AM, 19th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           07:48 AM, 19th Dec                   Yahya                   We would like to inform you that this is the only solution           07:49 AM, 19th Dec                     darakhshan                    Why           07:50 AM, 19th Dec                   Yahya                   you can return my online purchase and get the refund           07:50 AM, 19th Dec         
             darakhshan                    But why, I need that missing item isn't possible to send ?           07:51 AM, 19th Dec                   Yahya                   as we can see the team had shipped for order from our end so we can not make the courier team to make another delivery           07:52 AM, 19th Dec                     darakhshan                    And what about the missing item           07:53 AM, 19th Dec                   Yahya                   kindly apply for return request and the courier team will do the needful           07:53 AM, 19th Dec                   Yahya                   they will return full amount of the item           07:53 AM, 19th Dec                     darakhshan                    I don't want return I want my the missing item that's it           07:54 AM, 19th Dec                     darakhshan                    Anyways not acceptable.. should stop buying online           07:55 AM, 19th Dec                     darakhshan              
       Thank you           07:55 AM, 19th Dec                   Yahya                   Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the trouble that we caused. These are not our services that we provide to our dear customers and we hope that this experience is considered rare and we will strive to develop our services for the better.           07:58 AM, 19th Dec                   Yahya                   have a great day           07:58 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891706