Subject: Ticket Assigned - Conversation with sana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 03:34:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6247696889 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966596630252 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sana, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  There is no pick up from your side.. Customer:  I have been waiting for returns since very long time.. Customer:  I made a complaint even in the morning regarding the same.. Agent:  We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Customer:  U have been sending me mails but all in vain.. Customer:  6247696889 Customer:  6247719575 Customer:  6249264609 Agent:  Thank you for information. Please allow me a moment to fetch the order details for you. Customer:  All the three order details Agent:  Thank you for waiting. I really appreciate your patience. Agent:  As I checked, the return request has been raised on November 30th for order 6247719575 Customer:  Do you need me to update my alternate number and address again..?? Agent:  Ues, rest two orders, you might have received the email. You need to fill the address for pickup. Customer:  Yes may be.. Customer:  I havent got any links in the email to fill up.. Customer:  Why dont u put up same ad0re0s Customer:  Address* Agent:  We regret to inform you that, system does not fill the address automatically. Customer:  Send me a link to fill.up.. Agent:  You might have received the email on your registered email address. Customer:  I received but with no link.. Customer:  Should I reply back to.r email..?? Customer:  YOUR* Agent:  Sorry for the inconvenience. Please allow me a moment. Agent:  Can you find the option "click here" in blue colour in the email? Customer:  Will check again Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  no I cant find any link.. Agent:  Can you please send me the screenshot of the email you received for the return request? Customer:  Yes a sec Customer:  IMAGE Agent:  This is the email for the creation of the return request. Customer:  IMAGE Customer:  This is the one.. Agent:  Can you please check for email on [email-masked]? Agent:  We have sent the confirmation of return request on [email-masked] and you can see the link to fill the address. Customer:  Sent on..?? Agent:  [email-masked] Agent:  Sorry. Customer:  this isnt my ID Customer:  OK will check Customer:  I havent received any Agent:  Can you please check in junk/spam/trash folders? Customer:  No.. Customer:  I have already filled an address while I requested for returns.. why again..?? Agent:  We request you to please reply to the email received from our team and our team will arrange the pick up as soon as possible. Customer:  Ok in shaa Allah. Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  Nothing.. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sana, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  How long should we wait for your refund..?? Customer:  And I have raised a complaint regarding returns.. there is no one from your side to pick up my items for returns.. Agent:  We apologies for the delay Agent:  Could you please share your order number so that I can assist you further? Customer:  This is the 5th time I am raising this issue again.. Customer:  Be frank.. whether you accept returns or not..?? Do not make us believe your lies everytime.. Customer:  IMAGE Customer:  This is the proof.. with my order num for returns.. Its been irritating evertime u ask for order numbers and nothing being done.. Agent:  We sincerely apologies for that Agent:  Please tell me the order number Agent:  so that i can assist you. Customer:  Its in the screen shot Customer:  All three of them. Agent:  For all the three orders ? Agent:  Please allow me to check that Customer:  Yes.. I have requested for returns for one item among them.. Agent:  I have checked all the order. Agent:  I can see its pending Agent:  Please allow me to forward the case. Customer:  Yes. Until when it will go on like this..?? Customer:  Its been more than 10 days I am raising this issue.. Agent:  For the above chat your request was already forwarded Agent:  Now I will also forward the issue so that it may done at priority. Customer:  But in vain.. there was no one for pick up.. Agent:  we are really very sorry for this we know this is frustrating Agent:  Please allow us some time to solve the issue Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  See if it goes beyond 15 days, I hope u will not cancel the returns due to over time Customer:  Even I have not been refunded for few items which I have returned thru your outlet in makkah.. its been more than 15 days. Agent:  No it will be processed Agent:  As your returns are initiated before that only. Customer:  Thats good. Agent:  I am now escalating it. Agent:  Is there anything else I can help ? Customer:  Refund too..?? Customer:  6243998115. This order num I have returned few items.. but no refund till now.. Agent:  Yes your refund will be done as the request are created before 14 days Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  I guess its been more than 14 days.. Customer:  Hope so.. will wait to hear from it soon in shaa Allah. Agent:  we will do our best Customer:  Thank You Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Wishing the same. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:17 AM, 19th Dec                   Yahya                   Hi Sana, Thank you for contacting us. How may I help you?           07:18 AM, 19th Dec                     sana                    My returns           07:18 AM, 19th Dec                     sana                    Nobody for pick up since a month           07:18 AM, 19th Dec                     sana                    How much long do I wait for the same.?           07:19 AM, 19th Dec                   Yahya                   please provide us the order number to do the needful           07:19 AM, 19th Dec                     sana                    See.. be clear if there are no one to pick up.. do not make us frustrated due to this every time we talk to u people..           07:20 AM, 19th Dec                   Yahya                   Due to recent directives from the government, stores & malls are temporarily closed. This is the reason you are unable to find a C&C store currently on our website.           07:20 AM, 19th Dec                   Yahya                   please provide us the order number to do the needful           07:21 AM, 19th Dec                   Yahya                   Please accept our apologise for inconvenience caused and for the wrong message .           07:21 AM, 19th Dec                     sana                             07:21 AM, 19th Dec                     sana                    Closed again..??           07:22 AM, 19th Dec                     sana                    Since a month..??           07:22 AM, 19th Dec                     sana                    This is the 6th-7th time I reporting regarding the same..check my previous complaints if u can..           07:23 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:23 AM, 19th Dec                     sana                    Some 10 days ago..One of your pick up guy calls up late night at 2 am and says he will come next day for pick up but never turned up..           07:26 AM, 19th Dec                   Yahya                   We would like to inform you that we have create a new return request for the order 6247696889 and the courier team will contact you soon for collection           07:29 AM, 19th Dec                     sana                    The other two..??           07:30 AM, 19th Dec                     sana                    I have been waiting patiently since long time for the same.. lets see if it works now.. its always the same thing u all sah always when complained..g           07:31 AM, 19th Dec                   Yahya                   We would like to inform you that we have create a new return request for the order 6247719575 and the courier team will contact you soon for collection           07:33 AM, 19th Dec                   Yahya                   do you have any other query ???           07:33 AM, 19th Dec                   Yahya                   have a great day           07:34 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891692