Subject: Ticket Assigned - Conversation with sami
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 03:29:59 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sami sami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sami Bot:  Hi Sami ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  556942128 Bot:  Please wait while we transfer you to an agent Customer:  Is there any one? Customer:  هل في احد هنا Customer:  الوووو Customer:  هلوووو Customer:  ووي Agent:  مرحباً معك مازن باسي كيف يمكنني مساعدتك Customer:  ي سيد مازن كيف حالك Agent:  الحمدلله كيف يمكنني مساعدتك Customer:  ابغى اتأكد من السنتيانات هل وصلت ام لا Agent:  جداً Agent:  هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه Customer:  مارسلولي رقم الطلب Customer:  طلبت بحساب زائر Customer:  تحقق من رقم الجوال Customer:  596685435 Agent:  هذا البريد المتسخدم [email-masked] Agent:  ؟ Customer:  مااعرف Customer:  مااتذكر Agent:  لحظات من فضلك Customer:  خذ راحتك بس لاتنام Customer:  وي فين رحت Customer:  سرريع Customer:  ؟؟؟؟ Agent:  اخي لا يمكننا ايجاد الطلب الرجاء التأكد من الرسائل حيث يتم ارسال رساله التأكيد تحمل رقم الطلب Customer:  طيب عادي مو مشكلة Customer:  عندكم وظائف Customer:  ابي اتوظف عندكم Agent:  لحظات من فضلك Customer:  ممكن تكلمي المدير شخصيا Customer:  تكلملي Agent:  يمكنك التواصل هنا http://www.landmarkgroup.com/int/en/careers Agent:  سوف تجد الكثير من الفرص Customer:  ابغاك انت تكلم المدير Agent:  هل لديك اي استفسار اخر يمكنني أن أساعدك به ؟ Customer:  ابي وظيفه بسرعة Agent:  أعتز اخي لا استطبع Customer:  لماذا لاتستطيع Customer:  هل انت معي Customer:  عطني رقم الواتس حقك وانا ارسلك السيفي حقي Agent:  الرجاء فتح زيارة الموقع الذي ارسلته لك Agent:  في حال عدم الرد عليك يمكنك التواصل عبر البريد [email-masked] Agent:  هل لديك اي استفسار اخر يمكنني أن أساعدك به ؟ Agent:  نود إعلامك انه سيتم اغلاق المحادثة لعدم وجود رد منك لاتتردد في التواصل معنا في حال وجود اي استفسار أخر Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sami ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:16 AM, 19th Dec                     sami                    الووو           07:17 AM, 19th Dec                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           07:17 AM, 19th Dec                     sami                    ي استاذ يحيى عندي طلب له شهر           07:18 AM, 19th Dec                     sami                    وماوصلي رقم الطلب           07:18 AM, 19th Dec                   Yahya                   يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه           07:18 AM, 19th Dec                     sami                    ماوصلي رقم الطلب           07:19 AM, 19th Dec                     sami                    بعطيك رقم جوالي وشيك من رقم الجوال           07:20 AM, 19th Dec                   Yahya                   يرجى  تزويدنا بالايميل الذي تم من خلاله انشاء الطلب           07:20 AM, 19th Dec                     sami                    يااخي نسيت الايميل ممكن تشيكوا من عندكم تكفى           07:22 AM, 19th Dec                   Yahya                   نود ابلاغك انه لا يمكننا الوصول الى اي معلومات من دون الايميل او رقم الطلب           07:22 AM, 19th Dec                     sami                    هذي مش طريقه تعامل           07:24 AM, 19th Dec                     sami                    رح اشكيكم علي حمايه المستهلك           07:24 AM, 19th Dec                     sami                    واخر مره ازيد اطلب من عندكم           07:24 AM, 19th Dec                   Yahya                   عذرا اخي ليس بايدنا اي شي نعمله ولا يمكننا الوصول الى معلومات اي شيخ عن غير رقم الطلب او الايميل هل فهمت ما اعني           07:26 AM, 19th Dec                   Yahya                   هل ما زلت معنا           07:29 AM, 19th Dec                   Yahya                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            07:29 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891690