Subject: Ticket Assigned - refund not initiated 11111111111111111
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 08:35:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund not initiated 11111111111111111 Hi Team,     Problem Statement: Refund Not Processed  Order Date : Nov 25, 2020  Order ID: 6247170970  Return Tracking ID: 46385264111  RMA no:1000242405  Assistance Required: Need refund for customer.  Issue Description: order was placed on 11/28/20 and was shipped to aramex on 10 Dec 2020, However as per aramex website the order has been returned to shipper on 12 Dec 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.     Kindly process the refund asap .     Regards,  Yahya https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889712