Subject: Ticket Assigned - Conversation with priyanka
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 07:08:04 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka Bot:  Hi Priyanka ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466185752 Bot:  Please wait while we transfer you to an agent Agent:  Hi Priyanka, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  yes Customer:  hi ishan Customer:  actully i am concern for my refund Customer:  as i requested for return today it is picked up by one centrepoint person Agent:  Kindly share us with the order id in order to assist you better Customer:  but it is still reflecting Customer:  delivered Customer:  4519737949 Agent:  Thank you for confirming me.  Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  this Customer:  yes Customer:  sure Customer:  u there Agent:  Yes Customer:  ok Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse. Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 5-7 working days. Customer:  but it is very lengthy process Customer:  return itself taken 4-5 days to picked up Customer:  morning to evening it is not reflecting Customer:  that it is already picked up Customer:  now u saying 5-7 days Customer:  hell Customer:  i paid cash man Customer:  i need to order some items Customer:  i am not able to use my credit Customer:  if it will reflect after 7 days Customer:  it is not done Customer:  just problem was size Customer:  u r not giving option to change size also Customer:  it was a simple step Customer:  but i need to do this pathetic process Customer:  what to do now Customer:  i neex my credit as soon as possible Customer:  so that i can order the same product with different size Customer:  by the amount which i have alredy paid to u people Customer:  ??? Customer:  u there? Agent:  I apologise for the late response and the inconvenience caused to you. Customer:  Don't apologise Agent:  Please be assured that we have informed our team to take action on priority. Customer:  do something Customer:  please Agent:  Please allow us some time to work and get this refund issue fixed for you. Customer:  please Customer:  and Customer:  for future Customer:  think to give option for change the size Customer:  it will help you and ys both Customer:  *us Agent:  We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Priyanka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4522414127 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Priyanka ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:00 AM, 18th Dec                     priyanka                    ok           11:01 AM, 18th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           11:05 AM, 18th Dec                   Yahya                   Are you still with us???           11:06 AM, 18th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:07 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889594