Subject: Ticket Assigned - Conversation with shumary
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 06:32:31 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shumary shumary                    Bot:  Hi again! Bot:  Please enter your name Customer:  shumary Bot:  Hi Shumary ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:20 AM, 18th Dec                     shumary                    Hi can i return this item.           10:21 AM, 18th Dec                     shumary                             10:21 AM, 18th Dec                   Yahya                   Hi Shumary, Thank you for contacting us. How may I help you?           10:22 AM, 18th Dec                   Yahya                   please provide us the order number to do the needful           10:22 AM, 18th Dec                   Yahya                   Are you still with us???           10:23 AM, 18th Dec                     shumary                    Ok           10:23 AM, 18th Dec                     shumary                             10:25 AM, 18th Dec                     shumary                    Hi           10:27 AM, 18th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:27 AM, 18th Dec                     shumary                    Ok tnx           10:28 AM, 18th Dec                   Yahya                   we would like to inform you that you can apply for return request  for the item           10:28 AM, 18th Dec                     shumary                    How           10:29 AM, 18th Dec                   Yahya                   ou can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:30 AM, 18th Dec                   Yahya                   do you have any other query ???           10:31 AM, 18th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:32 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889553