Subject: Ticket Assigned - Conversation with salman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 04:25:41 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9168342435 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9618642435 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501515837 Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Salman, Thank you for contacting us. I am Pushkar, How may I help you ? Customer:  Regarding my order Customer:  Y it's taking so long Agent:  Is this order number is correct  9618642435 ? Customer:  9618642435 Customer:  Yes Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Thank you for holding up Agent:  I have checked the order Agent:  It has not been shipped yet Customer:  Okay what's the status Customer:  Y it's taking so long to Ship Agent:  Yes it is in the process of shipping but there are very large number of orders in this sale period so it may be delayed . But it will be shipped soon Customer:  Okay Customer:  Where do I collect my order from sahara center Customer:  Which shop Customer:  Is there any shoe mart or any other location? Agent:  Let me check Agent:  Located in: Sahara Center Mall Address: Ground floor Sharjah City Center - Sharjah - United Arab Emirates Hours:  Open ⋅ Closes 12AM Phone: +971 800 74636278 Customer:  Which shop in ground floor Customer:  Do u have any shop name Agent:  The name is Shoemart stores Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Salman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  What Customer:  Please reply Agent:  Hi Salman, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  Regarding the return item Customer:  I have already requested for return. Can I give the item at near by shoe mart Agent:  Can you please provided the order ID in order to assist in detail? Customer:  9618642435 Agent:  Thank you for information. Please allow me a moment to fetch the order details for you. Customer:  Okay Agent:  Thank you for waiting. I really appreciate your patience. Agent:  May I know the reason for return? Customer:  You have given the wrong size Agent:  Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.   Customer:  Thanks Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  Nothing Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Salman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:19 AM, 18th Dec                   Yahya                   Hi Salman , Thank you for contacting us. How may I help you?           08:21 AM, 18th Dec                   Yahya                   Are you still with us???           08:23 AM, 18th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:25 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889462