Subject: Ticket Assigned - Conversation with merissa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 03:17:25 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with merissa merissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  merissa Bot:  Hi Merissa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  965-66970175            07:08 AM, 18th Dec                   Yahya                   Hi merissa, Thank you for contacting us. How may I help you?           07:09 AM, 18th Dec                     merissa                    Hi can you check this           07:09 AM, 18th Dec                     merissa                    [#1861426] - Order no. 8220342962           07:09 AM, 18th Dec                     merissa                    The credit in return has been transferred to my account           07:10 AM, 18th Dec                     merissa                    However I forgot password and am not able to reset it           07:10 AM, 18th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:11 AM, 18th Dec                     merissa                    Ok           07:11 AM, 18th Dec                   Yahya                   Please delete the app, reinstall it and try the purchase again. In the event that the same problem recurs, please provide us with the error picture, the type of phone and the type of mobile system version in order to serve you in the fullest way. Thank you for your cooperation with us.           07:13 AM, 18th Dec                   Yahya                   Are you still with us???           07:17 AM, 18th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:17 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889420