Subject: Ticket Assigned - Conversation with merissa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 03:12:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with merissa merissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  merissa Bot:  Hi Merissa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  965-66970175            07:00 AM, 18th Dec                   Yahya                   Hi Merissa, Thank you for contacting us. How may I help you?           07:01 AM, 18th Dec                     merissa                    Hi can u check I returned one item           07:01 AM, 18th Dec                     merissa                    And they refunded the credit to my account           07:01 AM, 18th Dec                     merissa                    The problem is I forgot the password to my account and when u try to reset it I don’t get any notification in my spam or junk           07:02 AM, 18th Dec                     merissa                    I have another account with email: [email-masked]           07:03 AM, 18th Dec                   Yahya                   please provide us the order number to do the needful           07:03 AM, 18th Dec                     merissa                    Sure           07:04 AM, 18th Dec                     merissa                    Can I just check n send it           07:04 AM, 18th Dec                   Yahya                   yes you can           07:08 AM, 18th Dec                   Yahya                   we are waiting to you           07:08 AM, 18th Dec                   Yahya                   Are you still with us???           07:10 AM, 18th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:12 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889417