Subject: Ticket Assigned - Conversation with mohamed shahid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 11:58:50 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed shahid mohamed shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed shahid Bot:  Hi Mohamed Shahid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment 
 method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:41 PM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:45 PM, 17th Dec                     mohamed shahid                    hi           03:45 PM, 17th Dec                   Yahya                   Are you still with us???           03:45 PM, 17th Dec                     mohamed shahid                    Yes           03:45 PM, 17th Dec         
             mohamed shahid                    Order #6247090169 Refund Amount Not Credited in Account           03:46 PM, 17th Dec                   Yahya                   How may I help you?           03:46 PM, 17th Dec                     mohamed shahid                    Mada CARD and the xxxx xxxx xxxx 6831 bank name: Banque Saudi Fransi. Subjected Mada Card I lost and reissue new card ( old Card is blocked and cancel ) with xxxx xxxx xxxx 0169           03:47 PM, 17th Dec                   Yahya                   as we have inform you early the amount has been initiated from our end           03:47 PM, 17th Dec                   Yahya                   We would like to inform you that the value of order number (6247090169) has been returned to the bank on the date 12/13/20 7:27 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, ple
 ase contact us again to have You are being served to the fullest. Thanks for your cooperation and we appreciate your understanding with us           03:47 PM, 17th Dec                     mohamed shahid                    no           03:48 PM, 17th Dec                     mohamed shahid                    I have other transfer amount           03:48 PM, 17th Dec                   Yahya                   12/13/20 7:27 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's           03:48 PM, 17th Dec                     mohamed shahid                    As per reference, the transaction ID is:169999990036654217  below mentioned Transfer not yet credited in My account   The amount SAR103.29 has been processed from our side on 12/4/20  Amount SAR38.73 has been processed on 13/12/20           03:49 PM, 17th Dec                     mohamed shahid                    All your transfer rejected form Bank           03:49 PM, 17th Dec   
                   mohamed shahid                    you can send email to your finance department           03:49 PM, 17th Dec                     mohamed shahid                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/15e4a07f3690afa8bfa4043c29aac68667befbe3/5352f2313727a07b63ae012ef5429447cb8c07f0/488fb2d93eb27039e9870ffe7520492df4136a7c           03:50 PM, 17th Dec                   Yahya                   they team had been tried again and the transfer has been done successfully           03:50 PM, 17th Dec                     mohamed shahid                    Card not active ransiMobile -Debit Card Suspension- Confirmation           03:50 PM, 17th Dec                   Yahya                   it may take 4 to 15 working days for the amount to appear in your account according to your bank's           03:51 PM, 17th Dec                   Yahya                   do you have any other que
 ry ???           03:51 PM, 17th Dec                   Yahya                   Are you still with us???           03:51 PM, 17th Dec                     mohamed shahid                    I already discussed with  Bank Officials requested to me           03:52 PM, 17th Dec                     mohamed shahid                    Change the transfer to new Mada card           03:52 PM, 17th Dec                     mohamed shahid                    One of your Transition exceed  the Days           03:53 PM, 17th Dec                     mohamed shahid                    Than Why it is Not credited in my account           03:53 PM, 17th Dec                   Yahya                   We would like to inform you that we can not transfer the amount to anther account due the transfer has been done           03:53 PM, 17th Dec                   Yahya                   as i mentioned early it may take 4 to 15 working days for the amount to appear in your account according to your bank's           0
 3:54 PM, 17th Dec                     mohamed shahid                    if you transfer this amount rejected form Bank           03:54 PM, 17th Dec                     mohamed shahid                    why  you not Accepted  the amount not           03:55 PM, 17th Dec                   Yahya                   do you have any other query ???           03:58 PM, 17th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:58 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1887142