Subject: Ticket Assigned - Conversation with mohamed shahid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 11:37:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed shahid mohamed shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed shahid Bot:  Hi Mohamed Shahid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your refunds? Customer:  Hi Customer:  Nikhil Customer:  Order #6247090169 Customer:  This Order refund Bank not accepted Customer:  want to bring to your kind attention that we have made Order #6247090169 from your online shopping web site on 25 Nov 2020 - 09:24 AM, I Returned three Items of SAR 142.02, and this Return payment Not yet Received  I Request Customer care for a refund, but to date, we have not got any response. It was a complete dissatisfaction for me.  I have made the payment through Mada CARD and the xxxx xxxx xxxx 6831 bank name: Banque Saudi Fransi. Subjected Mada Card I lost and reissue new card ( old Card is blocked and cancel ) with xxxx xxxx xxxx 0169  Kindly Process with Refund to new Mada Card xxxx xxxx xxxx 0169 , Bank will be accepted  I would be very thankful to you if you could look into the matter as to why this delay has happened and provide our refund at the earliest.  Your promptness in this regard will be highly appreciated. Customer:  /startOver Customer:  /startOver Customer:  HAllo Customer:  Are you There Customer:  /startOver Agent:  We apologize for the inconvenience caused to you. Agent:  Our Payment gateway is having issues with refund processing to MADA card Agent:  They will ask the bank to do it manually now' Agent:  This will take 8-10 days. Agent:  Once again, sincere apologies, and thank you for your patience. Agent:  Is there anything else I can help you with? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Shahid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shahid, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Customer:  hallo Agent:  Hi Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Shahid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:22 PM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:27 PM, 17th Dec                     mohamed shahid                    refunded amount not reciveced           03:28 PM, 17th Dec                     mohamed shahid                    I have made the payment through Mada CARD and the xxxx xxxx xxxx 6831 bank name: Banque Saudi Fransi. Subjected Mada Card I lost and reissue new card ( old Card is blocked and cancel ) with xxxx xxxx xxxx 0169           03:28 PM, 17th Dec                     mohamed shahid                    You are still traying to transfer the same Mada Card ,This Reason Bank Not Accepted           03:29 PM, 17th Dec                     mohamed shahid                    Can You Change this Amount My New Card           03:30 PM, 17th Dec                     mohamed shahid                    This is the only way to get this Amount , Bank Official  recommended           03:31 PM, 17th Dec                   Yahya                   please provide us the order number to do the needful           03:32 PM, 17th Dec                     mohamed shahid                    Order #6247090169           03:32 PM, 17th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:32 PM, 17th Dec                     mohamed shahid                    Okay           03:33 PM, 17th Dec                     mohamed shahid                    I'm waiting           03:33 PM, 17th Dec                   Yahya                   We would like to inform you that the value of order number (6247090169) has been returned to the bank on the date 12/13/20 7:27 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us           03:35 PM, 17th Dec                   Yahya                   do you have any other query ???           03:36 PM, 17th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:37 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1887032