Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 11:33:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  I Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will de
 pend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:25 PM, 17th Dec                     hi                             03:26 PM, 17th Dec                     hi                             03:26 PM, 17th Dec                     hi                    Order #6249760632           03:26 PM, 17th Dec                    
  hi                    Please check the details on screen shot           03:26 PM, 17th Dec                     hi                    There is different in refund of SR 10.           03:27 PM, 17th Dec                     hi                    I received only 402 SAR           03:27 PM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:27 PM, 17th Dec                     hi                    Check above           03:28 PM, 17th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:28 PM, 17th Dec                   Yahya                   We would like to inform you that as we can see that after checking the status there is on voucher code have been used on the order (20ON) so that when you return the order the voucher will not refund they refund the amount which you payed only           03:31 PM, 17th Dec                   Yahya         
           do you have any other query ???           03:32 PM, 17th Dec                   Yahya                   have a great day           03:33 PM, 17th Dec                     hi                    Hi           03:33 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1887019