Subject: Ticket Assigned - Conversation with alefiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 10:58:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alefiya alefiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            02:48 PM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           02:50 PM, 17th Dec                     alefiya                    Sorry, we had to cancel Hello Kitty Embroidered Cap wi...  +1item(s) items from order 8222577640 due to reasons beyond our control. Please accept our apologies.Why this items were canceled from my order           02:50 PM, 17th Dec                     alefiya                    Sorry, we had to cancel Hello Kitty Embroidered Cap wi...  +1item(s) items from order 8222577640 due to reasons beyond our control. Please accept our apologies.  Why these items got canceled from my order???           02:50 PM, 17th Dec                     alefiya                    And what’s the status of my order???           02:51 PM, 17th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:51 PM, 17th Dec                     alefiya                    Ok           02:51 PM, 17th Dec                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           02:53 PM, 17th Dec                     alefiya                    Ok           02:53 PM, 17th Dec                     alefiya                    2 item got canceled           02:53 PM, 17th Dec                     alefiya                    What’s the status of order???           02:54 PM, 17th Dec                     alefiya                    ?????           02:56 PM, 17th Dec                   Yahya                   the order has been shipped today and we will contact the concern team to deliver your order as fast as possible           02:57 PM, 17th Dec                   Yahya                   do you have any other query ???           02:57 PM, 17th Dec                   Yahya                   Are you still with us???           02:58 PM, 17th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:58 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886823