Subject: Ticket Assigned - Conversation with hadeel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 08:17:06 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  رقم الطلب 6242257680 Customer:  طلبت ارجاع من يوم ١٧ نوڤمبر ! وكلمتكم اكثر من مره محد جا استلم الحذاء Customer:  ايش الحل ؟ Customer:  هل ينفع اخذ الطلبيه واعملها ارجاع بأي فرع سنتربوينت ؟ Customer:  وهل في اجراء اتبعه ؟ Agent:  مرحبا معك حمزه يسرني أن أساعدك Agent:  هل مازلت متصل معنا؟ Agent:  نود أعلامك أنه سوف يتم أغلاق المحادثة لعدم وجود رد منك Agent:  لاتتردد بالتواصل معنا أذا كان لديك أستفسار اخر Bot:  Rate our Customer Service Agent Customer:  !!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi hadeel, Thank you for contacting us. I am Pushkar. How may I help you ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0544776447 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6252670892 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  مرحبا - عندي طلبيه من تاريح٨/١٢ كلموني قالو بالدمام وقلتلهم غلط العنوان انا يالجبسل Customer:  بالجبيل * Customer:  قالو توصلك بكره وماوصلني شي من يومين Agent:  مرحبا معك يزيد يسرني أن أساعدك. Agent:  يرجى تزويدنا برقم الطلب لكي يتم خدمتكم على أكمل وجه Agent:  هل مازلت معنا Agent:  نود اعلامك عزيزي العميل بأنه يتم توصيل الطلب من 3-5 أيام عمل وفي حال تم تجاوز المدة المحددة الرجاء التواصل معنا مجدداً Agent:  هل لديكم اي استفسارات اخرى Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Rate our Customer Service Agent Customer:  اهلا وصلك كلامي ؟ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  625267089 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6252670892 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thanks for coming to chat. I'm Syed, How may I help you? Agent:  As I checked you are contacting us regading the order status Agent:  As I checked your order has been delayed Agent:  We're sorry for the inconvenience,  Agent:  please allow us some more time we wll escalate your concern to the relevant team and will update you soon Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252670892 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:04 PM, 17th Dec                   Amir                   Hi Hadeel, Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update           12:05 PM, 17th Dec                     hadeel                    مرحبا الطلب من تاريخ ٨/١٢ !! للان ماستلمنه ! كلموني بالبدايه كيدايه بيوصلونه بمنطقه الدمام           12:05 PM, 17th Dec                     hadeel                    وانا بالجبيل الصناعيه           12:06 PM, 17th Dec                     hadeel                    هذا كان يوم الاحد اللي فات والى الان محد كلمني           12:06 PM, 17th Dec                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           12:12 PM, 17th Dec                   Yahya                   يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه           12:13 PM, 17th Dec                   Yahya                   هل ما زلت معنا           12:14 PM, 17th Dec                   Yahya                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            12:16 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886046