Subject: Ticket Assigned - Conversation with السلام عليكم
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 06:40:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536353192            10:25 AM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:26 AM, 17th Dec                     السلام عليكم                    Hi           10:26 AM, 17th Dec                     السلام عليكم                    Ireceived damaged mugs in my order           10:27 AM, 17th Dec                     السلام عليكم                             10:27 AM, 17th Dec                     السلام عليكم                    I want to replace damaged items how can I proceed?           10:28 AM, 17th Dec                     السلام عليكم                    ???           10:29 AM, 17th Dec                   Yahya                   please provide us the order number to do the needful           10:29 AM, 17th Dec                     السلام عليكم                             10:31 AM, 17th Dec                   Yahya                   We would like to inform you that you can apply return request for the damage items and the courier team will contact you for collection           10:32 AM, 17th Dec                   Yahya                   Are you still with us???           10:33 AM, 17th Dec                     السلام عليكم                    Yes           10:34 AM, 17th Dec                     السلام عليكم                    Can I bring it to your store and replace it with an other similar           10:35 AM, 17th Dec                   Yahya                   yes you can do that           10:36 AM, 17th Dec                     السلام عليكم                    OK           10:36 AM, 17th Dec                     السلام عليكم                    IN wich store I can find the same article           10:38 AM, 17th Dec                     السلام عليكم                    ???           10:39 AM, 17th Dec                   Yahya                   you can return them to the nearest store           10:39 AM, 17th Dec                     السلام عليكم                    Ok thank you           10:40 AM, 17th Dec                   Yahya                   do you have any other query ???           10:40 AM, 17th Dec                   Yahya                   have  a great day           10:40 AM, 17th Dec                     السلام عليكم                    No thanks           10:40 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885681