Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 06:21:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  hello Customer:  yes. Customer:  I have a return collection tracking number from aramex Customer:  but no one contacted me. Agent:  Kindly share us with the order id in order to assist you better Customer:  I already purchased a replacement with order number 6247090993 Customer:  this is new order. Customer:  the one which had a replacement was under 6243930010 Customer:  sorry.. return.. not replacement Agent:  We are truly sorry to hear that our courier team failed to pick up the items from you. Agent:  We request you to please confirm us your registered mobile number. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammed, Thank you for contacting us. My name is Prakash. How may I help you regarding return process. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  hi Customer:  till now, no one from aramex contacted me for collection of the defective item. Customer:  Tracking Number: 46383656756 Agent:  We sincerely apologise fr the inconvenience caused to you. Agent:  please confirm the order number 6247090993 Customer:  no. Customer:  i already purchased the replacement Customer:  6243930010 Customer:  Bossini Tipping Detail T-shirt with Polo Neck and Short Sleeves Agent:  May I request you please be on hold, while checking the details. Agent:  Thank you for your patience Agent:  We apologise for the late reply Agent:  We have checked return has been created on 25 Nov 2020 but still item has not been collected Agent:  We sincerely apologise for the delay Agent:  We are going to escalate the issue to the relevant team and we will do our best to resolve the issue asap Agent:  please allow us sometime Customer:  Thankyou Agent:  Is there anything else may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:17 AM, 17th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:19 AM, 17th Dec                   Yahya                   Are you still with us???           10:20 AM, 17th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:21 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885621