Subject: Ticket Assigned - Conversation with shamil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 04:40:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shamil shamil                    Bot:  Hi again! Bot:  Please enter your name Customer:  shamil Bot:  Hi Shamil ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I've requested for return of a product (order no. 9614012702) few days back. But no one has contacted me yet. Customer:  Please give me back my credit amount if you can't take back the product. Agent:  Hi Shamil, Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  May I request you to please stay on hold while I retrieve the information  Agent:  Thank you for your patience. Agent:  As we can see one of our team member is already working on your case.\ Agent:  He will follow up on your email address regarding updation. Customer:  I am not getting any mails nowadays Agent:  As we checked there is an email sent on 5 dec. Agent:  We are still working on the issue. Agent:  I will forward your case again to make the necessary things fixed soon. Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shamil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622106582 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shamil, Thank you for contacting us. My name is Rehan. How may I help you? Customer:  I am getting mail stating that i got credited so e shukran points.  But while checking the shukran balance,  nothing I received Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  IMAGE Agent:  Thank you for your patience. Agent:  Please contact the Shukran team on (800-7485726) or emailing them at [email-masked] for this information. Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shamil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622106582 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:35 AM, 17th Dec                     shamil                    Hi. I want to cancel my current order.           08:36 AM, 17th Dec                     shamil                    I think its wrong size           08:36 AM, 17th Dec                   Yahya                   Hi Shamil, Thank you for contacting us. How may I help you?           08:36 AM, 17th Dec                     shamil                    Please cancel the order           08:37 AM, 17th Dec                   Yahya                   please provide us the order number to do the needful           08:37 AM, 17th Dec                     shamil                    9622106582           08:37 AM, 17th Dec                   Yahya                   We would like to inform you that your order has been shipped so we can not cancel it from our end but you can inform the courier team that you do not want the order then they will cancel it           08:39 AM, 17th Dec                     shamil                    Okay           08:39 AM, 17th Dec                   Yahya                   have a great day           08:39 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885467