Subject: New Reply Received - Late Collection*****************
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 14:22:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  Late Collection*****************  Ticket comment <div>Dear All, <br>
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Well received, we will do our best to arrange the pickup attempt at the earliest. <br>
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Best regards 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/12/2020 4:15 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1881482] - Late Collection*****************<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement:Late Collection<br>
Order Date :Dec 3, 2020<br>
Order ID:6250916343<br>
Tracking ID:SD000734465<br>
<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 12/9/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Regards,</div>

<div dir="ltr">​Yahya</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 16 Dec at 10:49 AM <span class="separator">, نواف محمد &lt;[email-masked]&gt; wrote: </span>

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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> السلام عليكم<br>
		<b>Customer: </b> 6250916343<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>

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		<span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span>
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		<span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:39 AM, 16th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل ما زلت معنا</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:41 AM, 16th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div><span class="separator">يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:44 AM, 16th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div><span class="separator">يرجى العلم انه سوف نقوم بالتواصل مع الفريق المختص لكي يقوم بالامر في اسرع وقت ممكن</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div style="color:#999999;font-size:11px"><span class="separator">10:47 AM, 16th Dec</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:48 AM, 16th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div style="color:#999999;font-size:11px"><span class="separator">10:49 AM, 16th Dec</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/430097970550334" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881482