Subject: Refund RRN Request - 6231583256
From: Apoorv Joshi <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Yahya <[email-masked]>
Date: Wed, 16 Dec 2020 06:12:13 -0700 (MST)

Hi Team, 

Order Number: 6231583256 
Request Token Number: 169999990007384146 
Authentication/Transaction ID: 069336 

As per the order the refund for an amount of SAR 175.50 has been successfully done on Oct 26, 2020 however, customer is denying receiving the same. Please find attached statement shared by the customer. 

Request you to please share the refund RRN for this so we can share the same with customer so they can check with their Bank Directly. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 20 November, 2020 13:43:27 
Subject: Refund Issue//6231583256 

Hi Team, 

With reference to order #6231583256 
RMA: 1000063997 

As per the hybris the refund has been done from our end on 10/26/20. But customer claiming that she has not received the refund. kindly check and update us refund status. 

Regards, 
Ebrahim Hageb