Subject: Ticket Assigned - Conversation with alina rashid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 10:16:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alina rashid alina rashid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alina rashid Bot:  Hi Alina Rashid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554099566 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alina Rashid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:54 PM, 16th Dec                   Yahya                   Hi Alina, Thank you for contacting us. How may I help you?           01:55 PM, 16th Dec                     alina rashid                    Hi...i oredered 3 items from centrepoint , they got delivered today but one of them is missing some parts           01:56 PM, 16th Dec                     alina rashid                    And all 3 items are delivered twice           01:56 PM, 16th Dec                   Yahya                   please provide us the order number to do the needful           01:57 PM, 16th Dec                     alina rashid                    Even the incomplete one           01:58 PM, 16th Dec                     alina rashid                    The order number is 9622112472           01:58 PM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:00 PM, 16th Dec                     alina rashid                    Sure           02:01 PM, 16th Dec                   Yahya                   We would like to inform you that you can apply for return request for the items and the courier team will contact you for collection           02:02 PM, 16th Dec                     alina rashid                    I dont want to return the photo frame cabinet ..i want its missing pieces           02:03 PM, 16th Dec                     alina rashid                    And the extra items which were shipped , i can return them           02:03 PM, 16th Dec                   Yahya                   yes you can do also           02:05 PM, 16th Dec                     alina rashid                    So who do i contact for the missing item?           02:06 PM, 16th Dec                   Yahya                   the courier team will contact you for collection           02:08 PM, 16th Dec                   Yahya                   do you want to return a;; the items           02:08 PM, 16th Dec                     alina rashid                    I only want to return items which have been shipped twice           02:09 PM, 16th Dec                     alina rashid                    And my cabinet has some missing pieces , i want them           02:09 PM, 16th Dec                   Yahya                   please provide us the  names of the items which you want to return           02:10 PM, 16th Dec                     alina rashid                             02:12 PM, 16th Dec                     alina rashid                    I think you couldnt understand the problem ....i have been given 2 of each of these ..but i ordered one of each item           02:12 PM, 16th Dec                     alina rashid                    And the cabinets pieces are missing ..i only received the drawer not the frames           02:13 PM, 16th Dec                   Yahya                   We would like to inform you that we got you and we advice you to go to any nearest store of life style and the will do the needful           02:15 PM, 16th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           02:15 PM, 16th Dec                     alina rashid                    Ok ..Thank you           02:16 PM, 16th Dec                   Yahya                   do you have any other query ???           02:16 PM, 16th Dec                   Yahya                   have a great day           02:16 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882456