Subject: Ticket Assigned - Conversation with marwa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 10:12:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  39997619 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339997619            01:58 PM, 16th Dec                     marwa                    Ok           01:58 PM, 16th Dec                     marwa                    I ordered jacket online & the size is small , so i need to exchange the size how it will be the process ??           02:00 PM, 16th Dec                     marwa                    Shall i go to the shop ??           02:00 PM, 16th Dec                     marwa                    ??           02:01 PM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           02:09 PM, 16th Dec                   Yahya                   We would like to inform you that you can go to the store to return the item           02:12 PM, 16th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:12 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882436