Subject: Ticket Assigned - Conversation with christus
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 10:05:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with christus christus                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  christus Bot:  Hi Christus ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508141623 Bot:  Please wait while we transfer you to an agent Agent:  Hi Christus, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  yes Customer:  but the courier has not come yet Customer:  to pick it Agent:  Kindly share us with the order id in order to assist you better Customer:  6246428075 Customer:  Return 1000230192 for order 6246428075 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  ok please Agent:  As we can check, your case for late collection had already been escalated . we request you to please allow us some more time to do the same. Customer:  how long? Customer:  last time your Customer Service Agent said it would take 3-5 days max Agent:  We request you to please confirm us your registered mobile number. Customer:  but now it more than that Customer:  0508141623 Agent:  Thank you for confirming me.  Agent:  We can understand your concern. Please be assured that we have already informed the courier team to do the collect the shipment at the soonest. Customer:  so how long should i wait ? Customer:  a week or so? Agent:  We are truly sorry for the delay in collecting the shipment. Customer:  ok please let me know how many days i have to wait from today. Agent:  We are sorry, as we cannot comment on the exact date and time. However the collection will happen in 1 - 2 business days. Customer:  thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Christus ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:45 PM, 16th Dec                     christus                    /startOver           01:51 PM, 16th Dec                   Bot                   يرجى إدخال اسمك           01:51 PM, 16th Dec                     christus                    /startOver           01:51 PM, 16th Dec                   Bot                   يرجى إدخال اسمك           01:51 PM, 16th Dec                     christus                    Hi           01:51 PM, 16th Dec                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           01:51 PM, 16th Dec                     christus                    English please           01:51 PM, 16th Dec                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           01:51 PM, 16th Dec                     christus                    Regarding a Return           01:52 PM, 16th Dec                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           01:52 PM, 16th Dec                     christus                    /startOver           01:52 PM, 16th Dec                   Bot                   يرجى إدخال اسمك           01:52 PM, 16th Dec                     christus                    /startOver           01:54 PM, 16th Dec                   Bot                   يرجى إدخال اسمك           01:54 PM, 16th Dec                     christus                    Returns           01:54 PM, 16th Dec                   Bot                   مرحبًا Returns، ماذا تحتاج للمساعدة؟           01:54 PM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           01:55 PM, 16th Dec                   Yahya                   Are you still with us???           01:56 PM, 16th Dec                     christus                    yes           01:57 PM, 16th Dec                     christus                    I have made a return Hi,  I have made a Return Request 1000230192 for order 6246428075and the courier did not come to pick it up yet           01:58 PM, 16th Dec                     christus                    could you please check           01:58 PM, 16th Dec                     christus                    its the 3rd time i am on support           01:58 PM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:58 PM, 16th Dec                     christus                    ok please           01:58 PM, 16th Dec                   Yahya                   We would like to inform you that we will create new return request to make the courier team to contact you for collection soon           02:00 PM, 16th Dec                     christus                    ok then how long that will take?           02:02 PM, 16th Dec                   Yahya                   بقخة 2-4 يشغس           02:03 PM, 16th Dec                   Yahya                   sorry           02:03 PM, 16th Dec                   Yahya                   from 2-4 days           02:03 PM, 16th Dec                     christus                    ok please do           02:04 PM, 16th Dec                     christus                    thank you           02:04 PM, 16th Dec                     christus                    also one more thing           02:04 PM, 16th Dec                     christus                    thank you           02:04 PM, 16th Dec                   Yahya                   we have created the return request           02:04 PM, 16th Dec                   Yahya                   have a great day           02:05 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882395