Subject: Ticket Assigned - Conversation with angela
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 09:49:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angela angela                    Bot:  Hi again! Bot:  Please enter your name Customer:  angela Bot:  Hi Angela ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:34 PM, 16th Dec                   Yahya                   Hi Angela, Thank you for contacting us. How may I help you?           01:35 PM, 16th Dec                     angela                    Hello, I was sent the wrong iteam in order #8222093625.           01:36 PM, 16th Dec                     angela                             01:36 PM, 16th Dec                     angela                    I ordered a compact mirror           01:37 PM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:37 PM, 16th Dec                     angela                    But received a vase instead           01:37 PM, 16th Dec                     angela                             01:37 PM, 16th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           01:39 PM, 16th Dec                     angela                    No worries           01:40 PM, 16th Dec                   Yahya                   We would like to inform you that you can apply for return request for the item           01:40 PM, 16th Dec                     angela                    I can't cause it's not what I ordered. So it won't show up in the list of items I've ordered           01:41 PM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:41 PM, 16th Dec                     angela                    Sure           01:42 PM, 16th Dec                   Yahya                   We would like to inform you that we have created a return request for the item           01:44 PM, 16th Dec                   Yahya                   do you have any other query ???           01:44 PM, 16th Dec                     angela                    Yes           01:44 PM, 16th Dec                   Yahya                   we are looking for           01:44 PM, 16th Dec                     angela                    I didn't receive the compact mirror. I received a vase instead of it. So will it be an issue when I return a vase to the driver?           01:45 PM, 16th Dec                     angela                    Since the request is for a compact mirror           01:45 PM, 16th Dec                   Yahya                   there would be no issue the courier team will contact you for collecting the item very soon           01:46 PM, 16th Dec                     angela                    Alright then. Thank you           01:47 PM, 16th Dec                   Yahya                   have a great day           01:48 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882302