Subject: Ticket Assigned - Conversation with Skating Burger
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 08:38:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Skating Burger Skating Burger                    so now...?           12:06 PM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:11 PM, 16th Dec                   Yahya                   Is it possible to provide us with an account statement from November 22, 2020 until today’s date?           12:11 PM, 16th Dec                   Yahya                   Are you still with us???           12:12 PM, 16th Dec                     Skating Burger                    I have already provided           12:13 PM, 16th Dec                   Yahya                   30/11/2020 29/11/2020 -6.638 28/11/2020 26/11/2020 6.45 28/11/2020 26/11/2020 17.275 28/11/2020 26/11/2020 42.963 25/11/2020 24/11/2020 5.945 25/11/2020 24/11/2020 1.25 15/12/2020 14/12/2020 1.035 15/12/2020 14/12/2020 42.844 14/12/2020 12/12/2020 4.315 14/12/2020 12/12/2020 2.085 13/12/2020 12/12/2020 3.2 13/12/2020 12/12/2020 2.455 12/12/2020 09/12/2020 11.5 12/12/2020 09/12/2020 199.99 10/12/2020 09/12/2020 15.45 08/12/2020 06/12/2020 10.5 08/12/2020 07/12/2020 2.865 08/12/2020 07/12/2020 14.285 08/12/2020 07/12/2020 1.29 07/12/2020 04/12/2020 1.5 01/12/2020 30/11/2020 13.72 01/12/2020 30/11/2020 2.27           12:15 PM, 16th Dec                   Yahya                   November 22, 2020 until today’s date?           12:15 PM, 16th Dec                     Skating Burger                    Yes, u can check the refund amount is not there           12:15 PM, 16th Dec                     Skating Burger                    yes           12:15 PM, 16th Dec                     Skating Burger                    check the date           12:15 PM, 16th Dec                     Skating Burger                    What is ur issue?           12:16 PM, 16th Dec                   Yahya                   this statement started by 24/11/2020           12:16 PM, 16th Dec                     Skating Burger                    yes           12:17 PM, 16th Dec                   Yahya                   and this is no mention of your account number           12:17 PM, 16th Dec                   Yahya                   November 22, 2020 until today’s date?           12:17 PM, 16th Dec                     Skating Burger                    if there is no transaction on 22nd and 23rd, how it will show?           12:18 PM, 16th Dec                     Skating Burger                    R u kidding           12:18 PM, 16th Dec                     Skating Burger                    I am providing the statement           12:18 PM, 16th Dec                   Yahya                   04/12/2020 1.5           12:19 PM, 16th Dec                     Skating Burger                    Check clearly and reply           12:20 PM, 16th Dec                     Skating Burger                    Ur wasting my time without any use           12:20 PM, 16th Dec                     Skating Burger                    do u know anything about statement           12:21 PM, 16th Dec                     Skating Burger                    First of all it is debit, not credit. Then the amount is 1.05 not 1.5           12:21 PM, 16th Dec                     Skating Burger                    that means u refunded more amount!!!!           12:21 PM, 16th Dec                     Skating Burger                    is it possible????           12:23 PM, 16th Dec                   Yahya                   We would like to inform you that as your order with ID 8216170039 was cancelled as the item was out of stock           12:28 PM, 16th Dec                   Yahya                   That time the transaction was only authorised, and when the item got cancelled that time we have cancelled the authorisation as well.           12:28 PM, 16th Dec                   Yahya                   So we request you to check with your bank once.           12:29 PM, 16th Dec                     Skating Burger                    How many times I am supposed to check           12:29 PM, 16th Dec                     Skating Burger                    they informed, they dont have any transaction like that           12:30 PM, 16th Dec                     Skating Burger                    it is ur mistake           12:30 PM, 16th Dec                     Skating Burger                    If the item was out of stock, then y it allowing to purchase?           12:30 PM, 16th Dec                     Skating Burger                    and ddeucting the money           12:30 PM, 16th Dec                     Skating Burger                    it should not, it is ur system error           12:31 PM, 16th Dec                     Skating Burger                    dont tell me again the same story, to check with bank           12:31 PM, 16th Dec                     Skating Burger                    I have already checked three times           12:31 PM, 16th Dec                   Yahya                   We can understand this must be frustrating           12:32 PM, 16th Dec                   Yahya                   Can you please share the proper ank statement with us           12:32 PM, 16th Dec                     Skating Burger                    u should solve the problem           12:32 PM, 16th Dec                   Yahya                   Bank statement           12:32 PM, 16th Dec                     Skating Burger                    I cannot share my personal details           12:32 PM, 16th Dec                   Yahya                   No issue, can you please provide us the transaction ID \           12:33 PM, 16th Dec                   Yahya                   Under which the amount was deducted.           12:33 PM, 16th Dec                     Skating Burger                    * File attached - CardStatement.xls *             12:35 PM, 16th Dec                     Skating Burger                    That means ur trying to say, the amount is not deducted?           12:36 PM, 16th Dec                   Yahya                   No issue, can you please provide us the transaction ID for the detection           12:36 PM, 16th Dec                   Yahya                   deduction *           12:37 PM, 16th Dec                   Yahya                   Are you still with us???           12:37 PM, 16th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:38 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881937