Subject: Ticket Assigned - Conversation with lamiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 06:39:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamiya lamiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamiya Bot:  Hi Lamiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8218449635 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00965-66844029 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Lamiya, Thank you for contacting us. My name is Ajay Agent:  I can see that you have contacted us regarding return process. Agent:  Hi Lamiya, Thank you for contacting us. My name is Ajay Agent:  I can see that you have contacted us regarding return process. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lamiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8218449635 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Customer:  English plz Customer:  There? Customer:  Hellooooo Agent:  Hi Lamiya, Thank you for contacting us. I am Pushkar. How may I help you ? Customer:  I have been waiting for my delivery since Tuesday still haven't received it Customer:  The tracking number is Invalid Customer:  Hello Agent:  Yes i am here Agent:  Please specify your order number Customer:  8218449635 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Agent:  You filled your phone number on the other field Customer:  As in? Customer:  Can you elaborate Customer:  So what can I do now? Agent:  The courier assigned is Porter Customer:  But how do I track? Customer:  And when will I get the delivery? Agent:  You can track your order here Agent:  Tracking number is 1000373295 Customer:  Yes it says invalid tracking no. Agent:  Okay give me some hours to investigate about your order Customer:  It's taking me to banglore Customer:  Man you guys are so slow on chat and delivery Agent:  I will notify you on your registered email Customer:  There is no way to track anything Customer:  Please let centre point know worst e-commerce ever even the app keeps crashing??? Agent:  I think it's a technical fault in their tracking website Customer:  Whatever it is!!! Can you please do something to get my delivery Customer:  Nothing against you please don't take it personally Agent:  I will forward this case to the courier and check it Agent:  I will surely notify you on the email Agent:  Its Ok I don't mind . It's a conversation Customer:  Thanks Agent:  Is there anything else I can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lamiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Yes Agent:  Hi Lamiya, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lamiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:26 AM, 16th Dec                     lamiya                    Ok           10:27 AM, 16th Dec                     lamiya                    Hello           10:30 AM, 16th Dec                   Bot                   أهلا مرة أخرى!           10:30 AM, 16th Dec                     lamiya                    You guys are so slowwwwww           10:30 AM, 16th Dec                     lamiya                    English please           10:30 AM, 16th Dec                     lamiya                    Hellooooooo           10:32 AM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:36 AM, 16th Dec                   Yahya                   Are you still with us???           10:38 AM, 16th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:39 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881447