Subject: Ticket Assigned - Conversation with rhiza granil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 06:33:30 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rhiza granil rhiza granil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rhiza granil Bot:  Hi Rhiza Granil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622466453 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502462047            10:07 AM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:10 AM, 16th Dec                     rhiza granil                    I have placed an order just now but it was mistakenly placed double.           10:11 AM, 16th Dec                     rhiza granil                    How can i cancel the other one as its still verifying payment           10:11 AM, 16th Dec                     rhiza granil                    Since i used my credit  card detail they might deduct twice.           10:12 AM, 16th Dec                   Yahya                   please provide us the order number to do the needful           10:13 AM, 16th Dec                     rhiza granil                    9622466453 and 9622466455           10:14 AM, 16th Dec                     rhiza granil                    Sorry it was 9622466453 and 9622467455           10:16 AM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:21 AM, 16th Dec                     rhiza granil                    Certainly           10:22 AM, 16th Dec                   Yahya                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           10:26 AM, 16th Dec                   Yahya                   Are you still with us???           10:27 AM, 16th Dec                     rhiza granil                    Yes please           10:28 AM, 16th Dec                     rhiza granil                    Shall i place the order on the app or with you?           10:29 AM, 16th Dec                   Yahya                   on the app           10:31 AM, 16th Dec                   Yahya                   have a great day           10:33 AM, 16th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:33 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881422