Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 06:22:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My order number is 8220135190           10:04 AM, 16th Dec                     User                    I contacted via email and called customer service many times regarding exchanging some of my online purchases           10:05 AM, 16th Dec                     User                    But I cant do that because my status didn’t change since I received the irder on 6/12/2020           10:06 AM, 16th Dec                     User                    !!!!!!! I don’t know why it always takes tooo long it should be automatic           10:06 AM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:06 AM, 16th Dec                     User                    Order number : 8220135190           10:07 AM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:07 AM, 16th Dec                     User                    My order status not changed since 6/12/2020           10:07 AM, 16th Dec                     User                    And I want to exchange few of my purchases           10:08 AM, 16th Dec                     User                    2 times I called customer service and 2 times I wrote emails !!!           10:08 AM, 16th Dec                     User                    why is it that difficult?! It should be automatically done I ordered on 4/12 and received order on 6/12 and till today struggling with the status           10:09 AM, 16th Dec                   Yahya                   could you please provide us the name of the items which you want to return           10:12 AM, 16th Dec                     User                    Veracruz printed plates 28 cm . 8           10:12 AM, 16th Dec                     User                    veracruz printed plates 23 cm .8           10:13 AM, 16th Dec                     User                    veracruz printed bowls .8           10:13 AM, 16th Dec                     User                    veracruz printed oval platter .3           10:13 AM, 16th Dec                     User                    ?!           10:17 AM, 16th Dec                   Yahya                   We would like to inform you that we have placed the return request and the courier team will contact you for collection           10:19 AM, 16th Dec                     User                    Thank you           10:19 AM, 16th Dec                     User                    how will it be refunded?           10:20 AM, 16th Dec                   Yahya                   it will refund to your bank account           10:22 AM, 16th Dec                   Yahya                   have a great day           10:22 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881380