Subject: Ticket Assigned - Conversation with mariana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 06:08:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariana mariana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariana Bot:  Hi Mariana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500201409 Bot:  Please wait while we transfer you to an agent Agent:  Hi Marina, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I received an email my return for refund is already processed for order 624113789. Agent:  let me check it please. Agent:  please provide a correct order number ? Customer:  But that is not the order I returned.the order number i return was 6248629866 Agent:  let me check it please Customer:  Total returned items are 4. Agent:  have you retuned all items mentioned in return request ? Customer:  Yes I did total 4 items Agent:  We apologies for the inconvenience. Agent:  We need to forward the case to the concern team. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  We will surely solve the problem. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mariana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:02 AM, 16th Dec                   Yahya                   Hi Mariana, Thank you for contacting us. How may I help you?           10:04 AM, 16th Dec                   Yahya                   Are you still with us???           10:05 AM, 16th Dec                     mariana                    I just want to ask when will I get my refund money?           10:05 AM, 16th Dec                   Yahya                   please provide us the order number to do the needful           10:06 AM, 16th Dec                   Yahya                   Are you still with us???           10:08 AM, 16th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:08 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881337