Subject: Ticket Assigned - Conversation with Skating Burger
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 05:54:30 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Skating Burger Skating Burger                    Hello Good morning           09:33 AM, 16th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           09:34 AM, 16th Dec                     Skating Burger                    I was following up for the cancelled order, #8216170039           09:35 AM, 16th Dec                     Skating Burger                    cancelled on 22nd November and did notreceive the money back yet           09:35 AM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:36 AM, 16th Dec                     Skating Burger                    I have contacted many times and until now no solution.           09:36 AM, 16th Dec                     Skating Burger                    And no one contacted me as you agreed           09:37 AM, 16th Dec                   Yahya                   We would like to inform you that as we can see that your refund has been initiated to you account on 11/22/20 1:34 PM           09:39 AM, 16th Dec                     Skating Burger                    I am telling you I did not receive it           09:39 AM, 16th Dec                     Skating Burger                    What u mean, I am lying           09:39 AM, 16th Dec                   Yahya                   Request token:169999990033782263           09:40 AM, 16th Dec                   Yahya                   Card number: 552277******8334           09:40 AM, 16th Dec                   Yahya                   kindly check your bank accouunt           09:40 AM, 16th Dec                     Skating Burger                    The order was cancelled from your side and should be prompt in returning the money           09:40 AM, 16th Dec                     Skating Burger                    What u are thinking, I am contacting u without checking           09:42 AM, 16th Dec                     Skating Burger                    I have contacted the bank with the transaction Id and they dont have anything like that           09:42 AM, 16th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           09:42 AM, 16th Dec                     Skating Burger                    I am accepting since one month           09:42 AM, 16th Dec                   Yahya                   kindly visit your bank for this query           09:42 AM, 16th Dec                     Skating Burger                    sorry to say, very poor service           09:43 AM, 16th Dec                     Skating Burger                    dont give me suggestions           09:43 AM, 16th Dec                     Skating Burger                    solve it from ur side           09:43 AM, 16th Dec                     Skating Burger                    I have already contacted the bank I told           09:44 AM, 16th Dec                     Skating Burger                    last time u informed, u will transfer to concerned department and will contact me           09:44 AM, 16th Dec                     Skating Burger                    now u r saying go to th ebank           09:45 AM, 16th Dec                     Skating Burger                    for what?           09:45 AM, 16th Dec                     Skating Burger                    It is your problem, if ur system have any issues           09:46 AM, 16th Dec                   Yahya                   for asking about your query because we have return the amount           09:46 AM, 16th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           09:46 AM, 16th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           09:46 AM, 16th Dec                     Skating Burger                    same thing u told me last time           09:46 AM, 16th Dec                     Skating Burger                    no use           09:46 AM, 16th Dec                     Skating Burger                    u r not doing anything           09:46 AM, 16th Dec                     Skating Burger                    How many times I need to contact u and followup           09:47 AM, 16th Dec                   Yahya                   Please accept our apologise for inconvenience caused. and we will do our best to solve that.           09:48 AM, 16th Dec                     Skating Burger                    u are replying as usual           09:49 AM, 16th Dec                     Skating Burger                    Try to improve ur service           09:49 AM, 16th Dec                   Yahya                   we will do as your advice           09:50 AM, 16th Dec                   Yahya                   have a great day           09:50 AM, 16th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:50 AM, 16th Dec                     Skating Burger                    stop these type of recorded messages           09:51 AM, 16th Dec                     Skating Burger                    instead try to provide solution           09:51 AM, 16th Dec                     Skating Burger                    what is the complaint number?           09:52 AM, 16th Dec                     Skating Burger                    how u are going to contact me?           09:52 AM, 16th Dec                   Yahya                   We would like to inform you that we will the complain number after closing the chat           09:53 AM, 16th Dec                   Yahya                   will get back to you on email           09:53 AM, 16th Dec                   Yahya                   have a great day           09:54 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881294