Subject: Ticket Assigned - Conversation with saba tabassum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 04:40:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saba tabassum saba tabassum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saba tabassum Bot:  Hi Saba Tabassum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621142881 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9621442881 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0971543613791 Bot:  Please wait while we transfer you to an agent Agent:  Hi Saba, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Delivery is free Agent:  Please tell your place ? Customer:  I order watch is delivery free.? I stay naimia Murad mall Agent:  UAE ? Customer:  Yes ajman Agent:  Let me check it please. Customer:  Ok Agent:  No amount for delivery Agent:  But payment cost is there for AED 10 Agent:  Total order price is AED 142 Customer:  Why 10extra Customer:  Cost 132 Agent:  Let me check that please.Payment cost for the Agent:  There is an additional service charge of AED 10 on all Cash on Delivery orders. Customer:  Ok Agent:  Is there anything else I can help ? Customer:  How I cancil this order Customer:  If I want cancil Agent:  You can simply refuse the order Agent:  when our courier guy contacts you Customer:  I go email Customer:  Ok Agent:  Is there anything else I can help ? Customer:  Thanks Customer:  Nothing Customer:  Else Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Saba Tabassum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 AM, 16th Dec                     saba tabassum                    How I cancil order           08:25 AM, 16th Dec                   Yahya                   Hi saba, Thank you for contacting us. How may I help you?           08:27 AM, 16th Dec                     saba tabassum                    How I cancil order           08:27 AM, 16th Dec                   Yahya                   please provide us the order number to do the needful           08:28 AM, 16th Dec                     saba tabassum                    I open app centeepoint           08:28 AM, 16th Dec                     saba tabassum                    K           08:28 AM, 16th Dec                   Yahya                   Are you still with us???           08:30 AM, 16th Dec                     saba tabassum                    Yes           08:30 AM, 16th Dec                     saba tabassum                    How I cancil order           08:30 AM, 16th Dec                   Yahya                   when did you place your order           08:31 AM, 16th Dec                     saba tabassum                    I Online order they send me mail for shipping I want cencil           08:31 AM, 16th Dec                     saba tabassum                    Dubai           08:32 AM, 16th Dec                     saba tabassum                    Before 2week           08:32 AM, 16th Dec                   Yahya                   please provide us the order number to do the needful           08:32 AM, 16th Dec                     saba tabassum                    9621442881           08:34 AM, 16th Dec                     saba tabassum                    How I cancil order           08:35 AM, 16th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:35 AM, 16th Dec                     saba tabassum                    K           08:35 AM, 16th Dec                   Yahya                   We would like to inform you that we can not cancel the order after shipment but you can inform the team of the store that you do not want the order when they are going to contact you for collection           08:38 AM, 16th Dec                   Yahya                   have a great day           08:38 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881160