Subject: Ticket Assigned - Conversation with mohab
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 11:45:31 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohab mohab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohab Bot:  Hi Mohab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621973285 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529634863            03:27 PM, 15th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:30 PM, 15th Dec                     mohab                    My last order includes two bags           03:30 PM, 15th Dec                     mohab                    I have received only one           03:30 PM, 15th Dec                     mohab                    This was a bundle offer with two baby bags           03:31 PM, 15th Dec                     mohab                    And i have just received it today           03:31 PM, 15th Dec                   Yahya                   please provide us the order number to do the needful           03:33 PM, 15th Dec                     mohab                    9621973285           03:33 PM, 15th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:35 PM, 15th Dec                     mohab                    Ok           03:35 PM, 15th Dec                   Yahya                   kindly provide us hte correct order number           03:37 PM, 15th Dec                     mohab                    Thank you for your order. Order 9621973285 for Sunveno Embroidered Diaper Bag...  for AED  157.0 is confirmed. Expect delivery by 15-12-2020.           03:38 PM, 15th Dec                     mohab                    We’ve shipped your order 9621973285 with AWB FP121420000493. Please click here to track :https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP121420000493           03:39 PM, 15th Dec                     mohab                    Items from Order 9621973285 AWB FP121420000493 are out for delivery today, please be available to receive it. Track it https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP121420000493           03:39 PM, 15th Dec                     mohab                    Your order 9621973285 has been delivered. Come back soon!           03:39 PM, 15th Dec                     mohab                    These are the messages from your side           03:40 PM, 15th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:40 PM, 15th Dec                     mohab                    Ok           03:40 PM, 15th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           03:40 PM, 15th Dec                   Yahya                   We would like to inform you that you can place for return request for the item           03:41 PM, 15th Dec                     mohab                    I don’t want to return           03:41 PM, 15th Dec                     mohab                    I want to get the missing item only           03:42 PM, 15th Dec                   Yahya                   We would like to inform you that we can not make delivery for the missing item kindly apply for return request           03:43 PM, 15th Dec                   Yahya                   do you have any other query ???           03:44 PM, 15th Dec                   Yahya                   Are you still with us???           03:44 PM, 15th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:45 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1878565