Subject: Ticket Assigned - Conversation with chermie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 03:56:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chermie chermie                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Chermie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6253533951 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:49 AM, 15th Dec                   Yahya                   Hi Chermie, Thank you for co
 ntacting us. How may I help you?           07:50 AM, 15th Dec                     chermie                    please update my order           07:50 AM, 15th Dec                     chermie                    chermie Nacion           07:50 AM, 15th Dec                   Yahya                   please provide us the order number to do the needful           07:50 AM, 15th Dec                     chermie                    6253533951           07:50 AM, 15th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:51 AM, 15th Dec                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response.           07:52 AM, 15th Dec                     chermie                    nobody send me message to lactate my address           07:53 AM, 15th Dec                   
 Yahya                   please place a new order           07:53 AM, 15th Dec                     chermie                    ok.. better           07:53 AM, 15th Dec                     chermie                    thanks           07:53 AM, 15th Dec                   Yahya                   We would like to inform you that courier team contacted you on your contact no 552078906           07:54 AM, 15th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           07:54 AM, 15th Dec                   Yahya                   have a great day           07:54 AM, 15th Dec                     chermie                    nobody contact me           07:54 AM, 15th Dec                   Yahya                   552078906 is this your contact number           07:55 AM, 15th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of an
 y unanswered query.           07:56 AM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876876