Subject: Ticket Assigned - Conversation with marisha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 03:24:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marisha marisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  marisha Bot:  Hi Marisha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:11 AM, 15th Dec                     marisha                    Hi           07:11 AM, 15th Dec                   Yahya                   Hi Marisha, Thank you for contacting us. How may I help you?           07:12 AM, 15th Dec                     marisha                    I have still not got refund           07:12 AM, 15th Dec                   Yahya                   please provide us the order number to do the needful           07:12 AM, 15th Dec                     marisha                    #9614841432           07:13 AM, 15th Dec                     marisha                    Still showing return in process           07:14 AM, 15th Dec                     marisha                    Returned it a month back           07:14 AM, 15th Dec                     marisha                    Also contacted customer care twice           07:14 AM, 15th Dec                     marisha                    Still no update           07:14 AM, 15th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:15 AM, 15th Dec                     marisha                    Printed a line dress v neck           07:15 AM, 15th Dec                     marisha                    Of aed 56           07:16 AM, 15th Dec                     marisha                    Please check           07:18 AM, 15th Dec                     marisha                    And let me know           07:18 AM, 15th Dec                   Yahya                   We would like to inform you that we will create a new return request to make the courier team to collect the item as soon as possible           07:21 AM, 15th Dec                   Yahya                   have a great day           07:24 AM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876846