Subject: Ticket Assigned - Conversation with qabbas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 02:54:05 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with qabbas qabbas                    Bot:  Hi again! Bot:  Please enter your name Customer:  qabbas Bot:  Hi Qabbas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:28 AM, 15th Dec                   Yahya                   Hi Qabbas, Thank you for contacting us. How may I help you?           06:29 AM, 15th Dec                     qabbas                    Hi so I ordered a few items and wanted to return them so I called and a return request was placed for me and I was told that the refund will go to my credit card           06:30 AM, 15th Dec                     qabbas                    Then I got an email later on saying that the money will into my credit account           06:30 AM, 15th Dec                     qabbas                    But I want it transferred to my bank account           06:30 AM, 15th Dec                   Yahya                   please provide us the order number to do the needful           06:31 AM, 15th Dec                     qabbas                    Okay just give me a moment           06:32 AM, 15th Dec                     qabbas                    4514981286           06:33 AM, 15th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:33 AM, 15th Dec                     qabbas                    Alright           06:33 AM, 15th Dec                   Yahya                   We would like to inform you that the payment method for the order was cash on delivery so as for the policy of the company when the payment through visa card or bank transaction the the amount will return to your bank account but if the payment was cash on delivery then the refund would be to the credit of the customer.           06:35 AM, 15th Dec                     qabbas                    Yh but that not what I was told           06:36 AM, 15th Dec                     qabbas                    I received an email asking for my credit card information           06:36 AM, 15th Dec                     qabbas                    Then it said that the money will be transferred to my bank account in 3-5 business days           06:37 AM, 15th Dec                   Yahya                   it might be by mistake just avoid it           06:37 AM, 15th Dec                     qabbas                             06:38 AM, 15th Dec                   Yahya                   do you have any other query ???           06:38 AM, 15th Dec                     qabbas                    No it’s not a mistake           06:38 AM, 15th Dec                     qabbas                    I was told the same thing by the customer service agent           06:38 AM, 15th Dec                     qabbas                    Over the phone           06:38 AM, 15th Dec                   Yahya                   the have given you an options           06:39 AM, 15th Dec                   Yahya                   they have given you an options only for general details           06:40 AM, 15th Dec                   Yahya                   do you have any other query ???           06:40 AM, 15th Dec                     qabbas                    It seems you don’t even know your company policy because it says on the website that if you call the call center and ask for the money to be transferred to your bank account it is possible           06:40 AM, 15th Dec                     qabbas                    No I need the money to be transferred to my bank account           06:41 AM, 15th Dec                     qabbas                    The email I received was not “a mistake”           06:41 AM, 15th Dec                     qabbas                    I need you to solve this problem for me           06:42 AM, 15th Dec                   Yahya                   dear customer according to our policy it not possible to transfer the amount to your account           06:42 AM, 15th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           06:42 AM, 15th Dec                     qabbas                    then what is that email           06:42 AM, 15th Dec                   Yahya                   We would like to inform you that the payment method for the order was cash on delivery so as for the policy of the company when the payment through visa card or bank transaction the the amount will return to your bank account but if the payment was cash on delivery then the refund would be to the credit of the customer.           06:43 AM, 15th Dec                   Yahya                   do you have any other query ???           06:43 AM, 15th Dec                     qabbas                    Stop saying the same thing over and over again           06:43 AM, 15th Dec                     qabbas                    Please put some effort to help me with my problem           06:43 AM, 15th Dec                   Yahya                   i am sending you the policy of the company           06:44 AM, 15th Dec                     qabbas                    Instead of just telling me you can’t do anything           06:44 AM, 15th Dec                     qabbas                    No it is not company policy           06:44 AM, 15th Dec                   Yahya                   we are truly sorry we can not change the policy of the company           06:44 AM, 15th Dec                     qabbas                    You don’t need to change that’s not what I am saying           06:45 AM, 15th Dec                     qabbas                    I am saying that as a representative you should at least know your company policy           06:45 AM, 15th Dec                     qabbas                    Give me a second and I’ll show you what I am talking about           06:45 AM, 15th Dec                     qabbas                             06:47 AM, 15th Dec                     qabbas                    Stop saying it is company policy           06:48 AM, 15th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           06:50 AM, 15th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           06:50 AM, 15th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           06:50 AM, 15th Dec                   Yahya                   Please share your bank details so that we can credit your refund to your account:   · Bank name & branch: · Account name: · Account number: · IBAN number:           06:51 AM, 15th Dec                   Yahya                   Are you still with us???           06:52 AM, 15th Dec                     qabbas                    I have already done that when I received that email           06:52 AM, 15th Dec                   Yahya                   do you have any other query ???           06:53 AM, 15th Dec                   Yahya                   have a great day Qabbas           06:53 AM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876821