Subject: Ticket Assigned - Conversation with ansal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 08:04:33 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ansal ansal                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ansal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4521614963 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470009539            11:37 AM, 14th Dec                     ansal                    Ok           11:37 AM, 14th Dec                   Amir                   Hi Ansal, Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update.           11:38 AM, 14th Dec                     ansal                    Hi Amir, How are you doing today?           11:38 AM, 14th Dec                   Amir                   Great, thanks for asking.           11:39 AM, 14th Dec                     ansal                    I placed an order 2 days before for store pick up and the product is still not ready.           11:40 AM, 14th Dec                     ansal                    Could you please check and lemme know.           11:40 AM, 14th Dec                     ansal                    If the store pick up also takes more than 2 days, then I would have chosen for delivery.... :( :(           11:41 AM, 14th Dec                   Amir                   May I request you to please stay on hold while I retrieve the information            11:42 AM, 14th Dec                     ansal                    Ok           11:43 AM, 14th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           11:46 AM, 14th Dec                     ansal                    Hi yahya,           11:47 AM, 14th Dec                     ansal                    I was talking with Mr. Amir about my order           11:47 AM, 14th Dec                     ansal                    He advised to wait till he gather the information....           11:48 AM, 14th Dec                   Yahya                   please provide us the order number to do the needful           11:49 AM, 14th Dec                     ansal                    4521614963           11:49 AM, 14th Dec                     ansal                    Its been 2 days now.           11:51 AM, 14th Dec                     ansal                    The product not ready yet for pick up.           11:51 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:53 AM, 14th Dec                     ansal                    Ok           11:54 AM, 14th Dec                   Yahya                   Your Order ID 4521614963 is now ready for collection.  Please make sure you have your ID card or passport during the pick-up process.  Also, make sure that the letter is ready, as it is necessary at the branch to be able to complete the receipt           11:55 AM, 14th Dec                     ansal                    Ok.. thank you           11:56 AM, 14th Dec                     ansal                    Which letter you mentioned?           11:57 AM, 14th Dec                   Yahya                   this message           11:59 AM, 14th Dec                   Yahya                   do you have any other query ???           11:59 AM, 14th Dec                     ansal                    No, thats it so far...           12:00 PM, 14th Dec                     ansal                    Thank you           12:00 PM, 14th Dec                   Yahya                   have a great day           12:04 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1873204