Subject: Ticket Assigned - Conversation with aboobacker
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 07:20:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aboobacker hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  aboobacker Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aboobacker, Thank you for contacting us. I am Pushkar. How may I help you ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aboobacker, Thank you for contacting us. I am Pushkar. How may I help you ? Customer:  Hi Customer:  Gd Morning Agent:  Good morning Agent:  Please specify your order number Customer:  I want to return my all item except one white pant Customer:  But i can't do Customer:  Something error Agent:  Please specify your order number Customer:  IMAGE Customer:  Wait Customer:  IMAGE Customer:  Order ? Agent:  Let me check Agent:  Please hold Customer:  K Agent:  Thank you for holding up Agent:  I have checked the details Customer:  Then Customer:  ? Agent:  Please specify the item you do not want to return Customer:  IMAGE Customer:  Please check the marked item Customer:  I need the item only Customer:  Other's are size wrong Agent:  You did not receive this item ? Customer:  I received man Customer:  Bu i want to return Customer:  What i said before Customer:  Are sleep? Customer:  Are you sleep? Agent:  No , I am awake Agent:  Ok so you are not able to raise a return request Customer:  I want the marked item Customer:  And i want to return other items Customer:  Are you understand? Agent:  Yes i am understanding Customer:  What will do? Agent:  Do you want to return it to the store or return by the courier team Customer:  Return by courier Customer:  Hi Agent:  Yes Customer:  Done? Agent:  I will raise a return requst on your behalf Customer:  K Customer:  After? Agent:  Then the courier team will contact you within 5-7 days for collection Customer:  Have any return awb? Customer:  Return number or anything Customer:  Which courier? Agent:  You will get it after the return request will be created Customer:  Aramex or shipa? Agent:  Please wait a moment so that I can raise a request Customer:  K Agent:  I have raised a return request Agent:  Do you receive the notification Customer:  ? Customer:  Wait Customer:  Are requested to return all item? Agent:  No except the white trouser Customer:  Ok Customer:  Thanks Agent:  Your welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi again Customer:  Hi Customer:  Sorry brother Customer:  I need 3 item Customer:  Can you check Agent:  Which 3 item Customer:  IMAGE Customer:  IMAGE Customer:  Marked items Agent:  But I have already raised a return request and I confirmed from you Customer:  Can you possible to change Customer:  Sorry for that Agent:  The courier has been assigned now . It is a complicated process and all the responsibility will fall on me Customer:  What will do Customer:  ? Agent:  Okay I am doing this for you again but I will not make changes again after that Agent:  Please specify the two items Customer:  Ok Agent:  Two same shirts ? Customer:  IMAGE Agent:  Both the shirts ? Customer:  No one Customer:  IMAGE Agent:  Ok , please wait for some time so that I can make the changes Customer:  Wait Customer:  Finally i will confirming for you Customer:  I need one blue shirt, whit pant and one cream color pant. Customer:  Total 3items Agent:  Okay wait , you will get the notification in some moment Customer:  K Agent:  I have raised a new return request Agent:  Have you get the notification Agent:  ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aboobacker, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Taking longer time Customer:  ???????????? Agent:  Hi Aboobacker, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aboobaker, Thank you for contacting us. My name is Nitesh Customer:  Hi Agent:  As we can check, you've contacted us regarding your return status update. Is that correct? Customer:  I already requested to return some items Customer:  But 3 days ago Customer:  Nobody contacted me Customer:  IMAGE Customer:  Check the screenshot Customer:  Order number is above screenshot Agent:  Please allow us a moment while we check the details. Customer:  K Agent:  Thank you for waiting. Agent:  As we can check, you've raised a return request on 06 Dec,2020 Agent:  Please note that usually it takes 3-4 business days for the return collection Customer:  I Customer:  Can you provide me the return awb or courier number? Customer:  ? Agent:  For sure, you can track your returns using the following link: https://tracking.shipadelivery.com/ Agent:  Tracking: SD000703300 Agent:  Is there anything else we can assist you with today? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Order #6247421797 Customer:  Requested to return on 6 December Customer:  Still nobody contacted Customer:  Shipa delivery service is very poor Customer:  Can you change tg Customer:  Can you change the return processes through aramex? Agent:  Hi Aboobacker, Thank you for contacting us. My name is Amir. I'm here to help you   Customer:  Yes Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Please find above chat and advice Agent:  Thank you for your patience. Agent:  We sincerely apologize for the delay caused to you. Agent:  We will inform the coureir team to arrange the collection soon. Agent:  Please confirm your address and number: Muhammed Aboobacker Agent:  +966534012975 king Abdul aziz road,near aramex baish [email-masked] Saudi Arabia (SA) 04-1-17 Bish Jizan Agent:  As of now we cannot change the courier team. Customer:  I don't want to wait more Customer:  More waiting? Agent:  It may take longer than usual. Customer:  Now above 7 days a go Customer:  I already informed the courier of shipa Customer:  But still he don't collected Customer:  He refused to take my return Customer:  His number is 059 740 3014 Customer:  After long time, may be you will say you're return request is failed by courier Customer:  So what can i do for this? Customer:  Tell me the solution Agent:  Can you please inform us what the reason the courier agent has told you Customer:  H Customer:  He said return item will take by aramex Customer:  I told him i have return awb of shipa so how can i return to aramex. After he dropped the call Customer:  After many times tried to call him but no response Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  We will get back to you on your email address: Agent:  [email-masked] or [email-masked] Agent:  Please confirm your email address so we can contact you Customer:  Hi Customer:  This email is not used Customer:  Please note my another email Customer:  [email-masked] Customer:  ? Agent:  Okay Agent:  We will follow up on this email. Agent:  Is there anything else we can help you with? Customer:  K Customer:  No Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aboobacker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:15 AM, 14th Dec                   Yahya                   Hi Aboobacker, Thank you for contacting us. How may I help you?           11:18 AM, 14th Dec                   Yahya                   Are you still with us???           11:20 AM, 14th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:20 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872998