Subject: Ticket Assigned - Conversation with ayesha shahid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 04:36:57 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha shahid ayesha shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha shahid Bot:  Hi Ayesha Shahid ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252595253 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596707212 Bot:  Please
  wait while we transfer you to an agent Agent:  Hi Ayesha, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  I did not received my order yet its been 8 days now Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ayesha Shahid ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0596707212 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6252595253 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account >
  Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:30 AM, 14th Dec                   Yahya                   Hi Ayesha, Thank you for contacting us. How may I help you?           08:31 AM, 14th Dec                     ayesha shahid                    I have not received my order yet           08:31 AM, 14th Dec                     ayesha shahid                    Its been 8 days now           08:31 AM, 14th Dec                     ayesha shahid                    I order on 7 december           08:32 AM, 14th Dec                   Yahya                   please provide us the order number to do the needful           08:32 AM, 14th Dec                     ayesha shahid                    6252595253           08:32 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold 
 while I retrieve the information.           08:33 AM, 14th Dec                     ayesha shahid                    Ok           08:34 AM, 14th Dec                   Yahya                   Your Order ID 6252595253 is now ready for collection.  Please ensure that you have an ID card or passport during the pick-up process.  Also, make sure that the letter is ready, as it is necessary at the branch to be able to complete the receipt           08:34 AM, 14th Dec                   Yahya                   do you have any other query ???           08:35 AM, 14th Dec                     ayesha shahid                    Which letter?           08:35 AM, 14th Dec                   Yahya                   this message           08:36 AM, 14th Dec                     ayesha shahid                    Ok thank you           08:36 AM, 14th Dec                   Yahya                   have a great day           08:36 AM, 14th Dec                                          View conversation in Fresh
 chat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872578