Subject: Ticket Assigned - Conversation with rasel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 04:19:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasel rasel                    Bot:  Hi again! Bot:  Please enter your name Customer:  rasel Bot:  Hi Rasel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 AM, 14th Dec                   Yahya                   Hi Rasel, Thank you for contacting us. How may I help you?           08:10 AM, 14th Dec                     rasel                    Order no#9616032617           08:10 AM, 14th Dec                     rasel                    I requested a product for return, but don't need to return           08:11 AM, 14th Dec                     rasel                    Please cancel it           08:11 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:12 AM, 14th Dec                   Yahya                   cancellation has been done successfully           08:13 AM, 14th Dec                     rasel                    Which one, there wqs 2 product           08:13 AM, 14th Dec                     rasel                    I want cancel only obe           08:13 AM, 14th Dec                     rasel                    ?           08:13 AM, 14th Dec                   Yahya                   ???????///           08:14 AM, 14th Dec                   Yahya                   do you want to return item           08:14 AM, 14th Dec                     rasel                    There is a jecket, i want to cancel only that           08:14 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:15 AM, 14th Dec                     rasel                    Yes, there are 2 product as i requested for return...but now i want to cancel one product           08:15 AM, 14th Dec                   Yahya                   which item do you want to return?           08:16 AM, 14th Dec                     rasel                    Have a jecket for 39 aed. Just cancel it... other on have to return           08:16 AM, 14th Dec                   Yahya                   which item do you want to return?           08:17 AM, 14th Dec                     rasel                    Slim fit chequered shirt, i want to return it           08:17 AM, 14th Dec                   Yahya                   done           08:18 AM, 14th Dec                   Yahya                   do you have any other query ???           08:18 AM, 14th Dec                   Yahya                   have a great day           08:19 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872561