Subject: Ticket Assigned - Conversation with shilpi chakraborty
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 04:16:57 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shilpi chakraborty shilpi chakraborty                    Customer:  I need help with the mentioned order number Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shilpi Chakraborty ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  +97431422116 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4521836242 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Custo
 mer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:05 AM, 14th Dec                     shilpi chakraborty                    The order status shows dispatched           08:07 AM, 14th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:07 AM, 14th Dec                     shilpi chakraborty                    I would like to know if the order can be delivered to my workplace tomorrow if it is during my working hours           08:07 AM, 14th Dec                     shilpi chakraborty                    As the order status shows dispatched           08:07 AM, 14th Dec                     shilpi chakraborty                    Or can the time for delivery be informed           08:08 AM, 14th Dec                   Yahya                   We would like to inform you that you can inform the courier team to deliver the order to your place when the courier going to contact you for delivery  
          08:09 AM, 14th Dec                     shilpi chakraborty                    Actually I want it delivered to my home after my work that is in the evening.. is that possible?           08:10 AM, 14th Dec                   Yahya                   yeah you just inform the courier team when they are going to contact you for collection           08:11 AM, 14th Dec                   Yahya                   do you have any other query ???           08:11 AM, 14th Dec                     shilpi chakraborty                    Ok thank you           08:12 AM, 14th Dec                     shilpi chakraborty                    Hope they will cooperate           08:12 AM, 14th Dec                     shilpi chakraborty                    Yes           08:12 AM, 14th Dec                     shilpi chakraborty                    The order shows dispatched so when can I expect it to be delivered           08:12 AM, 14th Dec                   Yahya                   they will           08:1
 3 AM, 14th Dec                   Yahya                   have a great day           08:13 AM, 14th Dec                     shilpi chakraborty                    When can I expect it to be delivered?           08:14 AM, 14th Dec                   Yahya                   We would like to inform you that they will contact you before the operation of delivery           08:15 AM, 14th Dec                   Yahya                   have a great day           08:16 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872559