Subject: Ticket Assigned - Conversation with mahesh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 03:52:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh mahesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahesh Bot:  Hi Mahesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6254305286 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569503384            07:35 AM, 14th Dec 
                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:39 AM, 14th Dec                     mahesh                    Hello i want to cancel my forder can you help me           07:40 AM, 14th Dec                   Yahya                   please provide us the order number to do the needful           07:44 AM, 14th Dec                     mahesh                    6254305286           07:46 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:48 AM, 14th Dec                     mahesh                    Please cancel           07:49 AM, 14th Dec                   Yahya                   sorry we would like to inform you that your order has been shipped so we can not cancel it but you can inform the courier team that you do not want the order when they contact you for delivery           07:50 AM, 14th Dec                   Yahya                 
   have a great day           07:52 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872534