Subject: Ticket Assigned - Conversation with muhammad shoaib
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 03:43:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad shoaib muhammad shoaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad shoaib Bot:  Hi Muhammad Shoaib ,what do you need help with? Customer:  /startover Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad Shoaib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6253882855 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  N
 o Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530597674 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thanks for coming to chat. I'm Syed, How may I help you? Agent:  As I can see you are contact us regarding order status Agent:  Dear Muhammad Agent:  Would like to inform you that your order has been placed successfully Agent:  and now under process Agent:  it will be ready for pick up within 3-5 working days Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot
  in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad Shoaib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  625388285 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6253882855 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:35 AM, 14th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:39 AM, 14th Dec                   Yahya                   Are you still with 
 us???           07:42 AM, 14th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:43 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872524