Subject: Ticket Assigned - Conversation with abdul
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 02:25:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:13 AM, 14th Dec                   Yahya                   Hi Abdul , Thank you for contacting us. How may I help you?           06:14 AM, 14th Dec                     abdul                    9618942088           06:14 AM, 14th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:14 AM, 14th Dec                     abdul                    How can i return.           06:15 AM, 14th Dec                     abdul                    Ok           06:15 AM, 14th Dec                     abdul                    Hi           06:20 AM, 14th Dec                   Yahya                   Thank you for shopping with us.   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team onto book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:21 AM, 14th Dec                   Yahya                   You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.splash.com), and choose the products you want to return.  2- You can visit the nearest branch from (splash) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us.           06:23 AM, 14th Dec                   Yahya                   do you have any other query ???           06:23 AM, 14th Dec                     abdul                    No           06:24 AM, 14th Dec                   Yahya                   have a great day           06:24 AM, 14th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:24 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872484