Subject: Ticket Assigned - Conversation with omama sami
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 07:39:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omama sami omama sami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omama sami Bot:  Hi Omama Sami ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6244405403 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0582221006 Bot:  Please wait while we transfer you to an agent Agent:  Hi Omama, Thank you for contacting us. My name is Prakash. How may I help you? Customer:  My order no 6249814484 has not come yet. Agent:  We sincerely apologise for the inconvenience caused to you. Customer:  On 3rd December  a delivery man came but he asked for id no. I refuse to give so he did not give the delivery.  I called same time on help line 800... they said he will come back with delivery and no need for any id no to submit. But he didn't come Customer:  Today i called to ask about it they said your order is cancelled Customer:  ? Agent:  We sincerely apologise for that Agent:  May I request you please be on hold, while I'm checking the details Customer:  Discount is over & i have already paid for it . Customer:  Can't order again Agent:  We sincerely apologise Agent:  we have checked your ordered on 30 Nov Agent:  but still not received the order Customer:  ? Nov Customer:  Am still  waiting Customer:  No calls,  no msg , no emails Agent:  We would like to inform you that our courier partner tried to contact you on (+966582221006) but didn't receive any response from your end. Agent:  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. Customer:  Not true Customer:  With full price Agent:  We spologise but as per tracking yor order is returning back Customer:  Its 100% delivery man mistake Customer:  He insisted for id no Customer:  I have the proof Customer:  He sent voice recording Agent:  We sincerely apologise for the inconvenience Customer:  IMAGE Agent:  The courier has now sent the items back to the warehouse. Customer:  Not my mistake Customer:  Why he asked & insist for ID no Customer:  ? Agent:  We would like to inform that for delivery courier partner request for ID so they can delivery to the right person Customer:  Not mention from center point to give id no Customer:  Not my first order Customer:  This was my fourth order in this month Customer:  No 1 asked before Customer:  It was just surprising and annoying Agent:  We apologise Customer:  I need my delivery Agent:  Courier partner just see your ID because on the basis of ID you deliver the order to the correct person Customer:  It's not mentioned any where to give id no Customer:  Not in your policy Agent:  As you have already paid for your order, the courier partner request for the ID so they will check and deliver the order to the correct person Customer:  He doesn't know anything to check Customer:  How i get other orders Agent:  In every order delivery courier team will ask you for ID Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  Is there anything else may I assist you? Customer:  So for now it's closed from your side  , what about mu payment Customer:  Hi Customer:  ? Agent:  Once the order reach back to the warehouse within 2-3 business days refund will be initiated from our side and within 2-15 business days it will refund in same source Customer:  Ok Agent:  Is there anything else may I assist you? Customer:  No Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omama Sami ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            11:36 AM, 13th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           11:38 AM, 13th Dec                   Yahya                   Are you still with us???           11:38 AM, 13th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:39 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1868386