Subject: Ticket Assigned - Conversation with siji
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 07:32:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with siji siji                    Bot:  Hi again! Bot:  Please enter your name Customer:  siji Bot:  Hi Siji ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may
  take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:23 AM, 13th Dec                     siji                    My order no 9614893308           11:24 AM, 13th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           11:24 AM, 13th Dec                     siji                    I did not receive my money back           11:25 AM, 13th Dec                     siji                    Please advise me the status of the transfer           11:25 AM, 13th Dec                   Yahya         
           May I request you to please stay on-hold while I retrieve the information.           11:26 AM, 13th Dec                   Yahya                   We would like to inform you that as we can see that they return your amount to your credit on 11/21/20 1:30 PM kindly check your credit           11:30 AM, 13th Dec                   Yahya                   have a great day           11:31 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1868348