Subject: Ticket Assigned - Conversation with aseel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 03:41:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aseel aseel                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aseel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:38 AM, 13th Dec                   Yahya                   Hi Aseel again, Thank you for contacting us. How may I help you?           07:38 AM, 13th Dec                     aseel                    9621013899           07:38 AM, 13th Dec                     aseel                    I meant this order           07:38 AM, 13th Dec                     aseel                    Sorry           07:39 AM, 13th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:39 AM, 13th Dec                     aseel                    Can h check           07:39 AM, 13th Dec                     aseel                    Sure           07:39 AM, 13th Dec                   Yahya                   We would like to inform you that after checking the order still with the courier team and its on the way to us           07:41 AM, 13th Dec                     aseel                    Ok           07:41 AM, 13th Dec                     aseel                    Thanks           07:41 AM, 13th Dec                   Yahya                   we will contact the concern team to do the needful as soon as possible           07:41 AM, 13th Dec                     aseel                    Thanks           07:41 AM, 13th Dec                   Yahya                   have a great day           07:41 AM, 13th Dec                     aseel                    U too           07:41 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867762