Subject: Ticket Assigned - Conversation with aseel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 03:37:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aseel aseel                    Bot:  Hi again! Bot:  Please enter your name Customer:  aseel Bot:  Hi Aseel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:30 AM, 13th Dec                     aseel                    9620453007I didnt receive anything that my return was picked up, why?           07:31 AM, 13th Dec                   Yahya                   Hi Aseel , Thank you for contacting us. How may I help you?           07:31 AM, 13th Dec                     aseel                    9620453007           07:31 AM, 13th Dec                     aseel                    What happened to my return           07:31 AM, 13th Dec                     aseel                    It was picked up           07:31 AM, 13th Dec                     aseel                    But i didnt receive any confirmation           07:31 AM, 13th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:31 AM, 13th Dec                     aseel                    Ok           07:31 AM, 13th Dec                   Yahya                   We would like to inform you that the value of order number (9620453007) has been returned to the bank on the date 12/10/20 12:05 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           07:33 AM, 13th Dec                   Yahya                   do you have any other query ???           07:34 AM, 13th Dec                     aseel                    No why           07:35 AM, 13th Dec                   Yahya                   have a great day Aseel           07:35 AM, 13th Dec                     aseel                    You sisnt answer me           07:35 AM, 13th Dec                     aseel                    Didnt           07:35 AM, 13th Dec                     aseel                    You asked me to wait until you check my return           07:35 AM, 13th Dec                     aseel                    !           07:36 AM, 13th Dec                   Yahya                   We would like to inform you that the value of order number (9620453007) has been returned to the bank on the date 12/10/20 12:05 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest. Thanks for your cooperation and we appreciate your understanding with us.           07:36 AM, 13th Dec                     aseel                    Ok thanks           07:36 AM, 13th Dec                   Yahya                   have a great day           07:36 AM, 13th Dec                     aseel                    I have another order           07:37 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867758