Subject: Ticket Assigned - Conversation with firoz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 03:28:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with firoz firoz                    Bot:  Hi again! Bot:  Please enter your name Customer:  firoz Bot:  Hi Firoz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer
  may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 AM, 13th Dec                   Yahya                   Hi Firoz, Thank you for contacting us. How may I help you?           07:19 AM, 13th Dec                     firoz                    Hi.. I ordered an item on 7th of November, which was returned after I found the item damaged. It was a jacket           07:20 AM, 13th Dec                   Yahya                   please provide us the order number to do the needful           07:20 AM, 13th Dec
                      firoz                    I was said that I was already paid with the refund and even gave me a transaction number           07:20 AM, 13th Dec                     firoz                    6239898296           07:21 AM, 13th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:21 AM, 13th Dec                     firoz                    Sure. Please           07:21 AM, 13th Dec                     firoz                    I approached the bank with the transaction number and they said that number is not even valid           07:22 AM, 13th Dec                     firoz                    Then I in turn contacted your customer service and was said that there was some issue with the warehouse that the refund couldn't be completed and would call me after checking with them           07:23 AM, 13th Dec                     firoz                    It's been more than a month now. Where is 
 my refund!?           07:23 AM, 13th Dec                     firoz                    I am going to file a petition against Centrepoint at the consumer forum for cheating me in the name of refund.           07:24 AM, 13th Dec                   Yahya                   We would like to inform you that the value of order number (6239898296) has been returned to the bank on the date 11/26/20 7:39 PMAD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           07:24 AM, 13th Dec                     firoz                    This isn't enough info I need. This is just escapism. See you at court           07:25 AM, 13th Dec                     firoz                    Centerpoint is just disgusting          
  07:25 AM, 13th Dec                   Yahya                   kindly check your bank account Card number: 529741******7061           07:26 AM, 13th Dec                   Yahya                   Request token:169999990025186434           07:26 AM, 13th Dec                   Yahya                   do you have any other query ???           07:27 AM, 13th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:28 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867755