Subject: Ticket Assigned - Conversation with sri kavya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 12:28:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sri kavya sri kavya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sri kavya Bot:  Hi Sri Kavya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card i
 ssuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7675035879            04:15 PM, 12th Dec                     sri kavya                    7675035870           04:15 PM, 12th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help y
 ou?           04:15 PM, 12th Dec                     sri kavya                    Recently I raised a return request and the product haad been picked up the courier but refund had not yet came           04:16 PM, 12th Dec                   Yahya                   kindly provide us the correct order number           04:17 PM, 12th Dec                     sri kavya                    7675035870           04:17 PM, 12th Dec                   Yahya                   We would like to inform you that the order number not working on the system           04:18 PM, 12th Dec                     sri kavya                    9701925812           04:19 PM, 12th Dec                     sri kavya                    /startOver           04:21 PM, 12th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:21 PM, 12th Dec                     sri kavya                    Ok           04:21 PM, 12th Dec                   Ya
 hya                   We would like to inform you that the order number not working on the system           04:21 PM, 12th Dec                     sri kavya                    9701925812           04:22 PM, 12th Dec                   Yahya                   We would like to inform you that the order number not working on the system           04:22 PM, 12th Dec                     sri kavya                    Then how could I get my refund           04:23 PM, 12th Dec                   Yahya                   please provide us the email           04:24 PM, 12th Dec                     sri kavya                    [email-masked]           04:24 PM, 12th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:25 PM, 12th Dec                     sri kavya                    Ok           04:25 PM, 12th Dec                   Yahya                   We would like to inform you that the order number an
 d the email  not working on the system           04:26 PM, 12th Dec                   Yahya                   Are you still with us???           04:27 PM, 12th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:28 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1865425